Associate - Projects

1 month ago

Chennai, India Cognizant Technology Solutions Full time

Senior CSI Champion

Qualification:

Education:

BSc, BE, BTech, MCA, MBA (Optional)

Responsibility:

Stakeholder Management:

  • •Liaise with the Business and IT stakeholders (both internal and external) regarding the forward looking CSI Implementation.
  • •Publish reports on CSI initiatives during governance meetings.
  • •Participate and provide feedback during vendor performance review meetings.

Service Management:

  • •Take ownership of the CSI opportunities from theme identification to closure to benefit realization.
  • •Propose CSI themes to drive outcomes mainly cost optimization (Capex/Opex), end user experience, value addition time to market and operational excellence.
  • •Stratify and rationalize service improvment ideas and prioritize them for planning and implementation in form of foward looking CSI plan.
  • Take account of various factors like cost, value, risk , extent of change and client's business value.
  • •Work closely with the Delivery and SMO team to enhance maturity across engagements.
  • •Interact with the Cognizant corporate and BU Managed Services group to maintain the services and relevant processes on par with industry and Cognizant benchmarks.
  • •Continuously improve the CSI process through a closed loop feedback mechanism.
  • •Implement the benefits realization plan and measure outcomes to gauge effectiveness of CSI initiatives.

Service Tracking:

  • •Implement and track the forward looking CSI initiatives successfully.
  • •Track CSI outcomes and report through portal.

Service Execution:

  • •Prioritise the CSI themes to implement.
  • •Drive CSI theme implementation to closure.
  • •Ensure CSI plans and benefits are delivered as agreed.
  • •Continuous focus on developing the CSI DNA and ecosystem amongst the project team members.

People Management:

  • •Have regular meetings with the project teams on CSI initiatives and understand the operational challenges and the feasibility of mitigating those challenges through CSI initiatives.
  • •Maintain/improve effective working relationship (Interpersonal) within and across teams.

Contribution to Org Initiatives:

  • •Adhere to Organization policies and procedures.
  • •Share best practices/assets with the Organization and leverage Organization process assets for the benefit of the account.
  • •Submit case studies on CSI success stories.
  • * Track and report the CSI themes and benefits in Org repository (iSpace).
  • •Contribute to CSI weekly digest.

Customer Relationship Management:

  • •Work closely with the Customer and other Support groups to identify improvement opportunities.
  • •Support the Customer on service improvement initiatives from a domain perspective.
  • •Liaise with the customer teams to justify the CSI opportunities (cost vs value vs risk assessments).
  • •Accountable for creating and communicating a forward looking CSI plan in alignment with Customer objectives.

Opportunity Management:

  • Analyze the data, Assess and identify opportunities for improvement (CSI Themes) for implementation.
  • Drive the CSI Theme Implementation and showcase benefits.

Knowledge Management:

  • •Share best practices/case studies from organizational repository and plan to leverage for the project.

Must Have Skills

  • Oracle Database PL/ SQL Tstng
  • Delphi

Good To Have Skills

  • Netcracker
  • JSP/JSF
  • Test and Defect Management
  • Testing Tools
  • Secure Coding Standards
  • Exigen DevOps Engineer
  • JDA Dynamic Allocation
  • RSA Archer IRM
  • Cyber Security & Cloud
  • GRC Strategy & Implementation
  • BC/DR Plan Implementation
  • OIPA Architecture
  • NUnit/C++
  • GS - Market Data Solutions
  • GS - Capital Markets
  • AccessPLUS framework
  • JDA/RP WMS
  • SuccessFactors - Recruiting
  • GoldenSource-Sec Ref data Mgmt
  • GoldenSource-Act Ref Data Mgmt
  • ATG - Commerce
  • Web Login
  • underscore.js
  • Small Talk
  • Oneshield Dragon Designer 
  • Omni Script
  • OIPA Rule Palette
  • OIPA IVS
  • JSP templates
  • DXE
  • Dragon Version Manager
  • Camel
  • ASM
  • soapUI
  • HP ALM
  • Cucumber
  • Android Virtual Device
  • Cassandra
  • Cloudera
  • Jira
  • Selenium
  • Test Management Tools
  • Vulnerability Assessment
  • Junit
  • servlets
  • Accessibility

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