MS Technical Specialist
1 month ago
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future. Â Thatâs why we encourage you to take every opportunity to grow your career within our great global team.
Are you ready to take the next step in your career?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
What you'll be doing
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work
Knowledge, Skills, and Attributes:
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Academic Qualifications
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required Experience:
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties
Skills Summary
Cisco Routers and Switches, Data Networking, Local Area Network (LAN), Multicasting, Networking Infrastructure, RADIUS AAA, Routing Protocols, TACACS, Topology Optimization, Virtual Private Networks (VPNs), Wireless Local Area Network (WLAN), Wireless NetworksWhat will make you a good fit for the role?
Remote Type
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.
Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.
-
Technical Compliance Specialist
3 weeks ago
chennai, India V.Group Full timeVacancy NameTechnical Compliance SpecialistVacancy NoVN13472Location CountryIndiaWork LocationChennaiWho are V?As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management...
-
Technical Compliance Specialist
4 weeks ago
chennai, India V.Group Full timeVacancy NameTechnical Compliance SpecialistVacancy NoVN13473Location CountryIndiaWork LocationChennaiWho are V?As a global leader in ship management and marine services, we add value to a vessel’s operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management...
-
Technical Services Specialist
4 weeks ago
Chennai, India Trimble Full timeTechnical Services Specialist Summary The Technical Services Specialist will report to the Technical Services Supervisor/Manager and be responsible for using various tools to complete software customization projects. Assignments will include developing Java Script and SQL projects, custom Crystal Reports, SSRS reports and dashboards, implementing...
-
Technical Services Specialist
4 weeks ago
chennai, India Trimble Full timeTechnical Services Specialist Summary The Technical Services Specialist will report to the Technical Services Supervisor/Manager and be responsible for using various tools to complete software customization projects. Assignments will include developing Java Script and SQL projects, custom Crystal Reports, SSRS reports and dashboards, implementing...
-
MS Dynamics 365 Technical Consultant
4 weeks ago
Chennai, India Saaki Argus & Averil Consulting Full timeAbout the Client:Our client delivers comprehensive business solutions, offering unified ERP solutions along with seamlessly integrated modulesJob Details:Experience: 4+ yearsLocation: RemoteImmediate JoinerResponsibilities:Implementation and Customization: Lead the implementation and customization of MS Dynamics 365 Finance & Operation Module based on client...
-
MS Dynamics 365 Technical Consultant
1 month ago
chennai, India Saaki Argus & Averil Consulting Full timeAbout the Client: Our client delivers comprehensive business solutions, offering unified ERP solutions along with seamlessly integrated modules Job Details: Experience: 4+ years Location: Remote Immediate Joiner Responsibilities: Implementation and Customization: Lead the implementation and customization of MS Dynamics 365 Finance &...
-
MS Dynamics 365 Technical Consultant
1 month ago
Chennai, India Saaki Argus & Averil Consulting Full timeAbout the Client: Our client delivers comprehensive business solutions, offering unified ERP solutions along with seamlessly integrated modules Job Details: Experience: 4+ years Location: Remote Immediate Joiner Responsibilities: Implementation and Customization: Lead the implementation and customization of MS Dynamics 365 Finance & Operation Module...
-
Technical Specialist, Piping
1 month ago
Chennai, India Lloyd's Register Full timeJob ID:38689 Location:Southampton : Hampshire House, Chennai : Work Easy Space, Mumbai: Solitaire Corporate Park Position Category:Engineering Position Type:Employee Regular Piping & Pressure Plant Technical Specialist The Role A vacancy exists in the Technical Policy team of LR’s Technical Directorate for an experienced Piping & Pressure...
-
Technical SEO-Specialist
1 week ago
chennai, India Elephant in the Boardroom Full timeJobDescription: Elephant in theBoardroom a Melbournebased Digital Agency is actively looking for aTechnical SEO to join our team. The ideal candidate should have aproven track record in ensuring that websites are optimized forsearch engines .The role requires expertise in overall SEO strategyof the website as well as specific activities such as...
-
Technical SEO-Specialist
4 weeks ago
Chennai, India Elephant in the Boardroom Full timeJobDescription:Elephant in theBoardroom a Melbournebased Digital Agency is actively looking for aTechnical SEO to join our team. The ideal candidate should have aproven track record in ensuring that websites are optimized forsearch engines .The role requires expertise in overall SEO strategyof the website as well as specific activities such as...
-
Technical Specialist, Piping
2 weeks ago
Chennai, India Lloyds Register Full timeJob ID:38689 Location:Southampton : Hampshire House, Chennai : Work Easy Space, Mumbai: Solitaire Corporate Park Position Category:Engineering Position Type:Employee Regular Piping & Pressure Plant Technical Specialist The Role A vacancy exists in the Technical Policy team of LR’s Technical Directorate for...
-
Assistant Professor Opthalmology
3 weeks ago
Chennai, Tamil Nadu, India ELEVATED SYNERGY INDIA PVT LIMITED Full time**Vacancy for Assistant Professor Opthalmology (MS Opthalmology )** - Performing corrective surgeries, such as repairing injuries and corneas, and removing cataracts. - Performing advanced surgical procedures, such as keyhole or laser surgery. - Diagnosing and treating eye diseases and injuries. - Managing emergency eye clinics, outpatient clinics, or other...
-
Technical Support Specialist
23 hours ago
Chennai/Bangalore/Pune/Hyderabad, IN Wipro Full timeTechnical Support Specialist :- IT Service Desk experience 1-5 years- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)- Understanding of Windows X operating system- Assisting with configuring/troubleshooting of Software and Hardware- Experience working with ServiceNow to log, track, close tickets- Experience in...
-
Technical Support Specialist
16 hours ago
Chennai/Bangalore/Pune/Hyderabad, India Wipro Full timeTechnical Support Specialist : - IT Service Desk experience 1-5 years- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)- Understanding of Windows X operating system- Assisting with configuring/troubleshooting of Software and Hardware- Experience working with ServiceNow to log, track, close tickets- Experience in...
-
Procurement Specialist
3 weeks ago
Chennai, India McDermott International Full timeJob Overview: The Procurement Specialist applies their conceptual knowledge of Procurement and, with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward Procurement problems. They will be responsible for analyzing possible solutions using standard procedures and building...
-
Procurement Specialist
2 weeks ago
chennai, India McDermott International Full timeJob Overview: The Procurement Specialist applies their conceptual knowledge of Procurement and, with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward Procurement problems. They will be responsible for analyzing possible solutions using standard procedures and building...
-
Technical Specialist
2 weeks ago
Chennai, India Renault Nissan Technology & Business Centre India Full timeJOB Description :Build and achieve, on his Metier technical perimeter, the QCDP objectives formass production operationsof the component project for the entire scope of his/her management:in accordance with the TEI, technical rules and regulations of marketing target countries and the legal obligation of the General Product Safetymanaging the activities of...
-
Technical Specialist
2 weeks ago
Chennai, India Renault Nissan Technology & Business Centre India Full timeJOB Description :Build and achieve, on his Metier technical perimeter, the QCDP objectives for mass production operations of the component project for the entire scope of his/her management:in accordance with the TEI, technical rules and regulations of marketing target countries and the legal obligation of the General Product Safetymanaging the activities of...
-
Technical Specialist
2 weeks ago
Chennai, India Renault Nissan Technology & Business Centre India Full timeJOB Description :Build and achieve, on his Metier technical perimeter, the QCDP objectives for mass production operations of the component project for the entire scope of his/her management:in accordance with the TEI, technical rules and regulations of marketing target countries and the legal obligation of the General Product Safetymanaging the activities of...
-
Technical Specialist
2 weeks ago
Chennai, India Renault Nissan Technology & Business Centre India Full timeJOB Description : Build and achieve, on his Metier technical perimeter, the QCDP objectives for mass production operations of the component project for the entire scope of his/her management: in accordance with the TEI, technical rules and regulations of marketing target countries and the legal obligation of the General Product Safety managing the...