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Senior specialist
3 days ago
Senior specialist Job Summary
Location: Chennai
Project role: Senior specialist
Qualification:
BE/B.Tech (Hons)
Experience: 4.5-8 Years
Skills:
ServiceNow
No. of positions: 1
Job description:
ITOM- L2 Define, prioritize, and execute ServiceNow ITOM operational needs Implements new ServiceNow ITOM features and modules such as (but not limited to) Event Management, Agent Client Collector, etc. Builds and develops monitoring tool integrations with ServiceNow event management. Advising and researching on new ITOM tools and features. Supports ServiceNow ITOM technical server environments (e.g. mid servers), including oversight of ongoing development activities and system administration.
To provide support for on call escalations and doing root cause analysis of given issue
To independently resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards, regulatory requirements and company policies
Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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Chennai, Tamil Nadu, India timesjobs Full timeJob DescriptionSenior specialist Job SummaryLocation: ChennaiProject role: Senior specialistQualification:BE/B.Tech (Hons)Experience: 4.5-8 YearsSkills:ServiceNowNoof positions:1Job description:ITOM- L2 Define, prioritize, and execute ServiceNow ITOM operational needs Implements new ServiceNow ITOM features and modules such as (but not limited to) Event...
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