Sr Customer Service Executive
3 weeks ago
Job Title: Sr Customer Service Executive - Global Network Operations
Date: 21 Nov 2023
Location: Pune, India
Company: Tata Communications
Broad outline of the Role
The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Purpose
Broad objective of the role
Size and Scope of Role
No. of direct reports
Size and Scope of Role
Total team size
Minimum qualification & experience
Graduate with 0-4 years of experience
Other knowledge/skills
Demonstration of problem-solving skills
Prior experience in providing technical support in fast-paced, high availability, 24X7 environments.
Knowledge of network, operation systems
Key Responsibilities
Maintaining, administering, upgrading, and troubleshooting network tools and equipment
Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labeling of most common transmission mediums, hardware installations etc.
Ensure SLA are achieved and work proactively to maintain the same.
Conduct vulnerability assessments for networks, Servers, applications, and operating systems
Conduct network security audits and scanning on a predetermined basis.
Compile and track vulnerabilities over time for metrics purposes.
Timely upgradation of all the tools used and their related documents like SOPs etc.
Technical Competencies
Knowledge / Skills
Job Segment: Network Security, Network, Technical Support, Security, Technology, Customer Service, Operations
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