Technical Success Manager

2 weeks ago

Bangalore, India Commvault Full time

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks â keeping data safe and businesses resilient. The companyâs unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

JOB DESCRIPTION:

Job description Overview:

Technical Success Managers are responsible for delivering technical experiences across the Customer Lifecycle, ensuring Customers meet their Objectives, measured by Key Performance Indicators such as Time To Onboard, Time To Adopt, and Time To Value. Technical Success Managers play a meaningful role in the success of Commvault product deployments by collecting, curating, and providing feedback to the Customer Success team and Product Management for improving the Customer Experience across all lifecycle stages, with an emphasis on Onboarding and Adoption.

What you'll do...

· Collaborate with Customer Success Managers, Support, and other Commvault Teams to ensure the Time To Onboard, Time To Adopt, and Time To Value SLAs are accomplished.

· Continuous Self-Enablement through online training curriculum to ensure Technical Proficiency with the Metallic platform of all available Workloads and Workflows to ensure you can Deliver Technical Experiences across a portfolio of Customers and Customer Success Managers.

· Participate in Technical Evaluation of Customer Context for Risk Mitigation, Expansions, and requests from Customer Success Managers for technical assessments of deployments.

· Using the business systems of Commvault and ensuring CS Managers have an updated view of Customer Context, Deployment Health, and Risk as part of your day-to-day contributions.

· Collect, curate and communicate Customer Status, Open Issues, Risk, and Mitigations using a combination of Gainsight, Microsoft Office, and other internal Commvault business systems to ensure a complete assessment of Technical Health is captured properly in Gainsight and communicated internally with Management and Customer Success team.

· Collect, curate and communicate Technical Resolutions and other Customer Centric details in Standard Operating Procedures or other written forms of communication.

· Drive Technical Outcomes directly with Customers including Onboarding, Adoption and Risk Mitigation.

· Identify and provide Technical Enablement to Customers for Commvault Products Workloads, including Onboarding, Risk Mitigation, and Training for both Existing and New Product Features and Workflows.

· Participate in Risk Mitigation activities that ensure existing deployments have a path forward to meet Subscription Consumption goals for Adoption, Expansion and Renewals.

· Ensure Gainsight accurately reflects the state of a given deployment by modifying Timeline Entries to capture meeting notes, Gainsight CTAs have accurate and updated Status and Notes, and appropriate assessments of risk are provided in Gainsight and/or internal team tracking Microsoft Office spreadsheets, documents, and slides.

· Ensure Customer Success Managers have accurate and timely notifications of Risk and Deployment status as part of team meetings and internal collaboration across the Customer Lifecycle.

Who you are?

Graduate Degree is required.

· A minimum of two Years of experience in a customer-facing position driving Technical Outcomes in the Data Protection background.

· Demonstrated experience as a self-starter to maintain technical proficiency in a fast paced and dynamic competitive product landscape, demonstrating your skills and experience to find opportunities to drive value and prioritize what matters most for Customers and the Business.

· Independently identify and mitigate Customer Risk, and provide feedback that will improve the experience of customers.

· Technical Certifications, College Degree or equivalent experience related to Data Protection.

· Independently manage ambiguity to ensure Customer meet their Technical Objectives in a dynamic and fast paced SaaS environment where constantly evolving product functionality.

· Understanding of data center operations, including but not limited to the application of networking, storage, computing, virtualizations, databases, and Backup-as-a-service solutions to accomplish Customer Outcomes.

· Complete all assigned technical enablement training assigned, while managing a demanding schedule of customer interaction.

Saas & Security experience strongly preferred.

Youâll love working here because...

· Employee stock purchase plan (ESPP)

· Continuous professional development, product training, and career pathing

· Annual health check-ups, Car lease Program, and Tuition Reimbursement

· An inclusive company culture, an opportunity to join our Community Guilds

· Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault? Apply now

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvaultâs goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.

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