Associate Cloud Applications Consultant

2 weeks ago

Hyderabad Secunderabad, India timesjobs Full time
#

### Associate Cloud Applications Consultant
- **Req id:** 40496
- **Location:** Hyderabad, TG, IN
- **Company:** OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

### Job Opportunity
The Processing Operations technician Cloud Services will be an accomplished technician in all areas related to eDiscovery Operations such as staging, media management, processing, data loading, and troubleshooting. This position will work with project managers, technical project managers, other data analysts, consultants, and provide the expertise required to deliver litigation support, consulting, and troubleshooting directly to high-value accounts. Will be working within a group of members to monitor and process documents for project managers and clients to completion. Will need to be capable to detail outputs and communicate issues and successes within a varied software system utilizing eDiscovery software.

#### You are great at:
- Using the Axcelerate platform and applications to fulfill client requests, including reports and analysis of data.
- Create client accounts and user groups and ensure proper securities have been set for users and user groups.
- Utilize an internal ticketing system (JIRA) to track and manage client and internal requests.
- Provide client training on the Axcelerate platform utilizing conference applications, like Skype for business, Microsoft Teams.
- Works in a 24X7 rotational shift setup.
- Assist Project Managers with case or project-specific requests in a 24X7 environment.
- File escalation tickets for Project level support and keep Project managers or Leads informed.
- Using an automated tool for the ingestion and publication of electronically stored information (ESI) and structured data into the Axcelerate platform.
- Use Axcelerate applications and scripts to perform database updates, including overlays, field creation, and persistent highlighting of terms.
- Provide thorough quality checks of new data, Processing, and other work products to ensure all standard operating procedures have been followed.
- Cognitive capacity to solve problems.
- Works within a team and take actions as needed to meet business requirements under tight deadlines.
- 100 PERCENT adherence to the SLAs.
- Record all billable client activities into the companys time billing software.
- Ability to create, manipulate data within litigation support standards.

#### What it takes:
- 1-3 Years of experience in Processing and/or Production operations
- Well versed with EDRM workflow for Processing and/or Production
- Well versed in working on text editor(s) (Notepad , Ultraedit, Textpad)
- Sound exposure working with eDiscovery tools is a must-have
- Basic knowledge of Pivot table, charts, graphical representation of data is an advantage.
- Work experience with a Law firm or Data collection, Forensics is an advantage.
- Excellent written and oral communication skills
- Intermediate level of exposure on MS Access DB, SQL skills.
- Professionalism Maintains high standards with consistent attention to detail. Demonstrates competence and confidence internally and with clients, maintaining proper poise and etiquette. Acts ethically and if mistakes happen, takes responsibility, and works to resolve the issue.
- Basic knowledge of any scripting language is an added advantage.
- Possess technical skills such as SQL, programming, writing scripts.
- Bachelor's IT Degree from an accredited university preferred.
- Due to potentially minimized overlap with the US team, clear, concise, and accurate communication is key.
- CEDS or an equivalent eDiscovery certification is an advantage.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provide direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us.

OPENTEXT - THE INFORMATION COMPANY
We believe that our values are the compass that steers us in the right direction and helps us stay true to our mission. These values will not only guide our everyday decisions but also influence our strategic direction and the way we work. They reflect who we are as individuals and as a collective force, uniting us in our shared purpose.

### OUR VALUES:
1. **CREATE THE FUTURE:** We create economic growth that is inclusive and sustainable.
2. **BE DESERVING OF TRUST:** The worlds most trusted companies trust OpenText, and we demonstrate this in our actions as individuals, as a company, and as technology.
3. **WE, NOT I:** We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems.
4. **RAISE THE BAR:** We set high standards and expectations, to learn, to be better.
5. **OWN THE OUTCOME:** We tap into our creativity to deliver incredible experiences for customers, to ourselves, and for our planet.

"We believe a workplace should be human above all else. We ask excellence of our employees and reward it by creating an environment that is welcoming, challenging and that encourages real growth and development, not empty platitudes, or trinkets." - Mark Barrenechea, CEO & CTO

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