Orange Health

Found in: beBee S IN - 2 weeks ago

Bangalore, India iimjobs Full time

We are looking for a Sr Manager to manage our Customer support team. The team is responsible for Inside Sales, Order conversion and Chat support to the end consumers. Our Ideal fit would be someone who has managed highly productive customer support teams (Order Conversion per agent, Chats per agent etc) with high customer ratings (CSAT and NPS).

Responsibilities

1. Ensure they have the tools and training to succeed while managing teams' productivity and quality delivery

2. Ensure Always On 100% operational excellence every hour of every day

3. Work with Revenue cross-functional teams to understand current and future agent staffing needs and hire/train on time

4. Identify and execute system/process enhancements to improve operational productivity and efficiency (Woth with product/engineering teams)

5. Create and execute staffing plan to hire all Customer Support Associates


6. Collaborate with the Training team in creating and managing onboarding and training processes for all new hires

7. Develop and lead strategic Customer Support initiatives to better service customers

8. Resolve complex or unusual business problems across functional teams

9. Guide Customer Support Leads in providing coaching and mentoring support for front-line Customer Support staff

10. Participate as an active member of the Operations Leadership team

Qualifications

1. Demonstrates a sound knowledge across a range of (generally, related) discipline areas

2. 8+ years cumulative experience in BPO/KPO, professional services, software development & support

3. Teamwork - candidates will need to be strong team players, who support their colleagues and share their skills

4. Excellent analytical troubleshooting skills and ability to own problems through to resolution being able to analyze statistical data

5. Excellent documentation and PowerPoint presentation skills

6. Managed a customer support function of 200+ team members with multiple sub-functional teams

7. Managed and improved Support Cost by Order/Revenue over time through strategic initiatives

  • Senior Site Reliability Engineer

    Found in: Whatjobs IN C2 - 2 weeks ago

    Bangalore, India Orange Shark Full time

    Position : Senior Site Reliability Engineer (SRE)Experience : 5+ YearsLocation : Bangalore (Hybrid)Notice Period : Immediate to 30 Days NoticeJob Description :Key Responsibilities :- Design and implement sophisticated automation solutions for the management and monitoring of our cloud infrastructure and applications, with a focus on enhancing the reliability...

  • Senior Site Reliability Engineer

    Found in: Adzuna IN C2 - 1 week ago

    Bangalore, Karnataka, India Orange Shark Full time

    Position : Senior Site Reliability Engineer (SRE)Experience : 5+ YearsLocation : Bangalore (Hybrid)Notice Period : Immediate to 30 Days NoticeJob Description :Key Responsibilities :- Design and implement sophisticated automation solutions for the management and monitoring of our cloud infrastructure and applications, with a focus on enhancing the reliability...

  • IT Project Manager

    Found in: Whatjobs IN C2 - 7 days ago

    Bangalore, India Orange Shark Full time

    Job Description : As a Project Manager with 5-8 years of hands-on experience, you will be responsible for planning, executing, and closing projects while maintaining the highest level of customer satisfaction. You manage project timelines, budgets, and resources, and drive projects from initiation to completion. The successful candidate will have a strong...

  • IT Project Manager

    Found in: Adzuna IN C2 - 7 days ago

    Bangalore, Karnataka, India Orange Shark Full time

    Job Description : As a Project Manager with 5-8 years of hands-on experience, you will be responsible for planning, executing, and closing projects while maintaining the highest level of customer satisfaction. You manage project timelines, budgets, and resources, and drive projects from initiation to completion. The successful candidate will have a strong...

  • SharePoint & Power Platform Developer

    Found in: Whatjobs IN C2 - 7 days ago

    Bangalore,Hyderabad, India Orange Shark Full time

    Job Description : We are seeking a talented and experienced Senior SharePoint & Power Platform Developer with 5-7 years of experience.Primary Responsibilities : - Demonstrated experience within SharePoint development including SharePoint Online and O365 tools.- Real-time experience in building workflow and collaboration solutions with tools such as...

  • SharePoint & Power Platform Developer

    Found in: Adzuna IN C2 - 7 days ago

    Bangalore/Hyderabad, Karnataka, India Orange Shark Full time

    Job Description : We are seeking a talented and experienced Senior SharePoint & Power Platform Developer with 5-7 years of experience.Primary Responsibilities : - Demonstrated experience within SharePoint development including SharePoint Online and O365 tools.- Real-time experience in building workflow and collaboration solutions with tools such as...

  • Subject Teacher

    Found in: Whatjobs IN C2 - 4 days ago

    bangalore, India VIBGYOR Group of Schools Full time

    Primary Purpose: To be responsible for delivering lessons in accordance with the designed programme, corporate strategy and guidelines and utilize the worksheets, materials, teaching aids and methods that contribute to a climate where students are actively engaged in meaningful learning experience.Key Accountabilities/Activities:Primary...