Upstox - Senior Associate - Research Insights

Senior Associate - Research & Insights Mumbai
Technology - Design & UX / Full-time / On-site

The Upstox Story:
Upstox is one of India's leading Fin-Tech companies with a mission to simplify wealth creation for all and to make it easily accessible to the masses. We aim to enable everyone, from new investors to seasoned traders, to invest across multiple categories with our state-of-the-art trade & investment platform and commission-free pricing. We offer numerous asset categories to invest in, like Stocks, IPOs, Mutual Funds, and more.
By focusing on our customers needs and equipping them with personalized yet powerful tools, we witnessed a steep growth of 800 PERCENT in our customer base from 25 Thousand in 2017 to 2 Lakh in 2019. With 1500 PERCENT growth in 2020, currently, over 10 million customers trust us with their investment decisions, thus setting us on the course to become an industry-leader in the country.
Our mission is simple - to break down the complexities of investing and make it more effortless, accessible, affordable, and easy for the masses to adopt. This key principle when infused with intuitive design and leading-edge technology will help us empower every Indian to take control of their investments.
RKSV Securities was founded by Ravi Kumar and Shrinivas Viswanath in 2009 and was soon graced by Kavitha Subramanian as the third co-founder in 2016. Backed by Ratan Tata, Upstox had raised $4 million in Series A funding in early 2016 that was led by Kalaari Capital. The Series B funding round scaled multifold and witnessed an investment of $25 million by US-based investment firm - Tiger Global Management in September 2019.
We have a team of highly skilled technology and finance professionals, and are currently looking for highly motivated field experts to be part of our high-energy team.

Here is what you need to know about this role:

Job Title: Senior Associate - Research & Insights (Full-time)
Location: Mumbai

summary:
Core responsibilities will focus on executing research studies and projects designed by the team. This includes:
Qualitative:

Calling relevant TG and inviting them for a research discussion
Carrying out research discussions / moderations in accordance with the objectives of the study and discussion guide
Transcription of completed user sessions in an excel format after the discussions
Support, wherever required, for data analysis and report preparation

Quantitative:

Scripting survey questionnaires and creating survey links
Emailing questionnaires using CRM tools
Scorecard preparation
Report preparation support, if needed

Apart from the above, the role would also involve managing other operational activities like:

Interacting with other teams for inputs (databases, prototypes, etc.), wherever required
Maintaining a repository of research reports
Maintaining logs for data requests
Collating feedback from stakeholders on action steps based on research

Meet your team:
You will work closely with the Research, Product, and Design team, in addition to other teams, on a day-to-day basis.
Your way to impact:

Be self-driven / quick starter
Have an ownership mindset
Aggressively drive and deliver results

In your day-to-day role you will:
As a Senior Associate - Research & Insights, you will be responsible for handling user calls, moderating qualitative discussions with users, performing transcriptions, and managing other operational activities. This role will enable us to conduct more research studies simultaneously and improve turnaround times (TATs).
What do you need to bring?

2-3 years of Market research experience or internship in a market research agency / company handling user interactions for both qualitative and quantitative studies
Proficiency in Excel, PPT is a must
Good oral and written communication skills
Fluent in English, Hindi (Any other regional language will be a bonus) Fintech background (Good to have)
Should be a self-starter / go-getter / self-motivated individual

If you fit the above description, we would love to connect with you APPLY NOW
Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.

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