Info Edge

1 month ago

Delhi NCRNoida, India iimjobs Full time

Sr. Manager Content Acquisition & Content Quality


Job would require you to carry exceptional Communication, Liaising, Innovation, Customer Orientation and Team Management skills. Should have Strong Understanding of Real Estate Industry.

- You would need to lead a multi skilled high performance team where you will manage Real-estate based Content Research and Sourcing & Support Queues. You will also need to manage and encourage innovation, and build a DNA of continuous process improvement and upskilling. You should be a strong people manager who can align the team to business metrics and move key business levers.

- An ideal candidate should be able to brilliantly multitask and handle multiple channels inflow and maintain the process SLAs. One should have a strong base of competitive business process metrics. This role will require to extensively liaising.

Preferred candidate profile:

- You should have a strong analytical bent where you can derive complex analysis and inferences and build efficient and effective strategies.

- Should have a strong customer orientation where you are able to derive customer behavior and align your strategies to customer benefits.

- Review and manage intraday process peaks and troughs through efficient resources allocation and manage / conduct daily workflow checks and prioritization as per the TATs

- Efficiently manage shrinkage and attrition through effective forecasting and people leadership

- Ensure regular training basis process upgrades and change in market dynamics

- Drive monthly R&Rs and maintain high people engagement

- Deliver Monthly, Quarterly and Year reviews

- Test and Establish effectiveness hypothesis for different content sourcing mechanisms and finalize sourcing strategy

- Build effective Progress Dashboards and publish Weekly, Fortnightly and Monthly

- Manage effective sales coordination and manage stipulated TATs to handle sales requests

Key Skills:

1) Outstanding communication skills

2) Excellent Presentation and conceptualization skills

3) Strong People Handling background

4) Excellent Customer Orientation

5) Strong analytical ability

6) Strong knowledge of MS Excel, SQL

7) Educational Qualifications: MBA

8) Desired Skills: Predictive & Descriptive Analytics, Business Forecasting, Google Analytics, Multivariate Regression, Consumer Analytics

9) Work Experience:

a. 10-12 yrs total experience

b. 7-9 yrs relevant experience in a leadership role

c. 3-5 yrs experience in liaising

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