GMI Application Support Analyst
3 weeks ago
Posted on: 27-Oct-2017
Position: GMI Application Support Analyst
Location: Pune
Experience: 3 - 5 Yrs
Essential Skills
3-5 years of experience in application development, support experience in AS400 applications, GMI and GMI EOD batch processing
Proficient in writing SQL queries
Knowledge of Future and Option industry
Knowledge of OTC (Interest and Credit Swaps) products
Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills
Thorough ITIL concepts relating to Incident and Problem Management with adept working experience
Responsibilities
Provide production support for Future Options and OTC Clearing operations
Support end users day-to-day issues and inquiries
Perform weekend support activities; should be ok to work in shift
Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions. Use and apply basic technical principles, concepts and techniques.
Managing increasing complexity in the current strict regulatory environment
Performs 2nd level production support for application and platform incidents as needed
Manages client / operational impacting incidents including business impact assessment, technical resolution, engagement, and communications
Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
Builds and maintains strong relationships with AD teams and business partners to identify process improvement opportunities
Collaborates with AD teams and business partners to understand application functions and related downstream processing components
Collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
Ensures monitoring alerts and systems events are assessed, prioritized, and managed
Participates / Contributes in post incident reviews for client impacting incidents
Identifies post incident review action items and process improvement opportunities
Ensures Business Continuity objectives are met
Develops and maintains process and procedure documentation (knowledge management)
Assures Operations Run Book and other knowledge management documents are up to date
Works with Change Management/ Release Managers on the evaluation of change events
Aligns service offerings with business strategies, goals, and objectives
Drives the implementation and adherence to incident, problem, and change management processes
Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools use
Core Competencies
Possess excellent analytical, troubleshooting, problem solving, documentation, communication skills
Resourceful team player. Works harmoniously/professionally very well with all members and clearly enjoys the people aspect of his position
Can be trusted always to complete entrusted assignments in a timely fashion
Understands Clients and business partner needs
Works very hard; entrustments are regularly completed on time
Ensures that the finished product is of highest quality
Does not disappoint when deadlines are tight
Demonstrates ability to multi-task and juggle competing priorities
Willing to work whatever hours are necessary in order to get the job done
Always has a smile on his face & always shows a can-do attitude
Treats people with dignity and respect at all times
Complies with all company standards of performance and conduct
Self-starter with good interpersonal skills and a solution driven approach
Good communication skills for clear and effective interaction with both internal and external parties
Works effectively toward shared business goals within and across functional, geographical and business lines
Strives for best practices and high-quality service
Identifies and analyses problems and opportunities systematically
Exhibits sound judgment in decision making
Sets priorities, provides structure, and organizes work
Assigns and assumes clear responsibility and accountability for results
Delivers solutions in a timely and efficient manner
Fosters sensitivity to risks and puts processes and controls in place to mitigate them
Competencies
Analysis & Problem Solving: Identifies the key issues in situations, analyses the data, recognizes the root cause of problems, and generates successful solutions
Career Focus: Having a career focus and level of ambition, which are consistent with the direction and focus of the organization and appropriate to the career level within the organization. Demonstrates enthusiasm and career commitment
Innovation & Creativity: Creating new and imaginative approaches to work-related issues. Questions traditional approaches and demonstrates creativity in the generation of ideas and vision
Quality Orientation: Committed to delivering and achieving high-quality work
Technical Ability: Possesses and maintains a high level of technical/professional knowledge and skills so as to maximize performance
Required Skills and Experience
Industry: IT/Computers-Software
Role: GMI Support Analyst
Key Skills: GMI, Unix, SQL, GMI Batch processing, production support for Future Options and OTC Clearing operations, ITIL concepts, Problem Management, Incident Management
Education: B.Sc/B.Com/M.Sc/MCA/B.E/B.Tech
Email ID: jobs@augustainfotech.com
-
GMI Application Support Analyst
4 weeks ago
Pune, India timesjobs Full timePosted on: 27-Oct-2017Position: GMI Application Support AnalystLocation: PuneExperience: 3 - 5 YrsEssential Skills3-5 years of experience in application development, support experience in AS400 applications, GMI and GMI EOD batch processingProficient in writing SQL queriesKnowledge of Future and Option industryKnowledge of OTC (Interest and Credit Swaps)...
-
Application Support Analyst
3 weeks ago
Pune, India Workday India Private Limited Full timeAbout the Role The Workday Application Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support...
-
Application Support Analyst
2 months ago
Pune, India Workday India Private Limited Full timeAbout the Role The Workday Application Support team is looking for an experienced support analyst who is excited about SaaS and helping customers solve complex problems. This is a customer facing role that works closely with our product development and support analyst teams to help customers find workarounds and solutions to product issues. The support...
-
Application Support Analyst
6 days ago
Pune, Maharashtra, India Xplor Full timeJob DescriptionRequirementsThe Application Support team collaborates with the Software Engineering teams to provide support for core payments systems, client-facing web applications, and API integrations. They investigate and address issues, offer guidance on best practices, possess in-depth knowledge, and handle escalations. As an Application Support...
-
Principal Engineer
3 weeks ago
pune, India FIS Full timePrincipal Engineer - Development (GMI/AS400)As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you...
-
Principal Engineer
3 weeks ago
pune, India FIS Full timePrincipal Engineer - Development (GMI/AS400)As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you...
-
Principal Engineer
2 weeks ago
Pune, India FIS Full timePrincipal Engineer - Development (GMI/AS400)As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you...
-
Application Support Analyst
6 days ago
Pune, Maharashtra, India Xplor Full timeCompany Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With...
-
Application Support Analyst
4 weeks ago
Pune, India Xplor Full timeJob DescriptionRequirementsThe Application Support team works closely with the Software Engineering teams and is responsible for providing support for our core payments systems, client-facing web applications and API integrations. Their role is to investigate/replicate issues and provide guidance on best practices for the products. They have in-depth...
-
Application Support Analyst
3 weeks ago
Pune, India Xplor Full timeJob DescriptionRequirementsThe Application Support team works closely with the Software Engineering teams and is responsible for providing support for our core payments systems, client-facing web applications and API integrations. Their role is to investigate/replicate issues and provide guidance on best practices for the products. They have in-depth...
-
Application Support Analyst
4 weeks ago
Pune, India Xplor Full timeCompany Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love....
-
Application Support Analyst
3 weeks ago
Pune, India Xplor Full timeCompany Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love....
-
Application Support Analyst
2 weeks ago
pune, India Xplor Full timeCompany Description At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love....
-
Technical Support Delivery Analyst
3 weeks ago
Pune, India Workday India Private Limited Full timeAbout the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...
-
Technical Support Delivery Analyst-
3 weeks ago
Pune, India Workday India Private Limited Full timeAbout the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...
-
Technical Support Delivery Analyst
3 weeks ago
Pune, India Workday India Private Limited Full timeAbout the RoleAs a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders through...
-
Technical Support Delivery Analyst
4 weeks ago
Pune, India Workday India Private Limited Full timeAbout the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...
-
Technical Support Delivery Analyst-
3 weeks ago
Pune, India Workday India Private Limited Full timeAbout the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...
-
Technical Support Delivery Analyst
3 weeks ago
pune, India Workday India Private Limited Full timeAbout the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...
-
Technical Support Delivery Analyst-
3 weeks ago
Pune, India Workday India Private Limited Full timeAbout the Role As a Technical Support Delivery Analyst, you will provide technical support to customers and consultants on complex products and applications. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple stakeholders...
