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L2 Production Support

2 months ago

Bangalore, India NTT DATA Services Full time

Req ID: 288588 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2 Production Support - Java / Python / C++ to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role:

Engineering Support Level 2/Level 3 - Appbank

 

Responsibilities:

  • Investigate and drive support resolution with Boltweb engineering teams. Serve as point of escalation for support issues from FICC Boltweb.
  • Help to define and improve runtime while enhancing Boltweb support platform and Application
  • Become Support SME and help improving service elasticity, resiliency and recovery times.
  • Improve SDLC / Continuous Delivery OKRs such as increasing release cadence and reducing incident rates.
  • Create documentation and code snippets to share with L1 internal engineering teams

     

Key criteria:

  • Bachelor’s degree (U.S. or equivalent) and 3+ years of software development experience.
  • Must be comfortable coding in Java or similar programming language, debugging, writing quality-of-life snippets, writing scripts for debugging and updates and familiarity with Linux bash scripting..
  • Must be clear, empathetic communicator.
  • Must be willing to execute on support issues while also building out the function and automating repeat issues.
  • Ability to identify corner cases, add validations will help us understand problem solving ability.
  • Knowledge of standard support ticketing, prioritization and SDLC processes and tools Gitlab, incident management, jira etc.

 

Preferred Skills/Experience:

  • Experience with configuring monitoring and alerting solutions ( e.g. Prometheus, PagerDuty )
  • Experience with configuring service mesh solutions/grids (e.g. Itsio )
  • Experience with Kubernetes networking configuration ( e.g. Contour / Envoy )
  • Experience with infra as code (e.g. Terraform / Kustomize )
  • Exposure to large scale SOA Java deployment specially micro-services
  • Exposure to Kafka, Elastic Search
  • Experience in Continuous Delivery / DevOps / agile methodologies
  • Familiarity with data analysis and dashboard tools like Grafana/Kibana
  • Experience in Docker based services running in a cloud environment
  • #LI-CDL

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.