Systems Analyst II

Found in: beBee S IN - 3 weeks ago


Bangalore, India Thermo Fisher Scientific Full time

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or growing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

For more information, please visit www.thermofisher.com.

Candidate must have at least three years of experience and background supporting Genesys or contact center applications hosted on windows servers. Candidate must be willing to provide day-to-day support & proactive maintenance and performs independent and basic system fixes and document root cause analysis. Collaborate with internal team members and other IT teams to ensure application support and business continuity.

Responsibilities:
  • Add/remove users from Genesys Cloud and Genesys Engage, configure extensions, assist users with logging in.
  • Work on day-to-day activities to support business with their system improvements, application issues.
  • Supervise and monitor SCI alarms, ensure application availability, document RCAs and update the team SharePoint.
  • Investigate application logs to fix basic login issues, work directly with users to resolve their issues.
  • Document project with rest of ETO IT teams proactively provide updates on the tasks and activities.
  • Follow waterfall SDLC and adapt to Agile methodologies
Required Skills:
  • 1-3 years of experience with Genesys or similar contact center technologies (e.g., ACD, Reporting, call routing, IVR)
  • 1-3 years of experience using GAX, Genesys Administrator and Genesys Configuration manager to add/update Agent objects and routing objects.
  • Must have knowledge of Genesys components and understanding on Genesys T-Server for Avaya, eServices (Multimedia) routing components (UCS, IXN, ESJ), URS
  • Must be familiar with Workspace Desktop Edition functionalities, configuration.
  • Strong speaking and writing skills to collaborate with diversified business groups
  • Experience using MS Visio, MS Excel and good documentation skills.
Nice to have:
  • Experience building call flows using Genesys Cloud Architect
  • REST API, JavaScript knowledge

  • Business Analyst II

    Found in: Whatjobs IN C2 - 2 weeks ago


    bangalore, India Novo Nordisk AS Full time

    We are looking for a Business Analyst II in HR IT, Bangalore, India. At Novo Nordisk we use our skills, dedication & ambition to help people with diabetes. Is your ambition to create visible results? Do you have the ability to distil complex information into clear, concise content? Ability to collaborate and communicate with external parties & identify...

  • ERP Functional Analyst II

    Found in: Whatjobs IN C2 - 3 weeks ago


    bangalore, India Arrow Electronics Full time

    *Position:* ERP Functional Analyst II (CRM) *Job Description:* *Location:* IN-Bangalore, India *Time Type:* Full time *Job Category:* Information Technology

  • Analyst II Controllership

    Found in: Talent IN C2 - 2 weeks ago


    Bangalore, India DXC Technology Full time

    Job Description: As per JD JD – Analyst II Controllership Job Title: Analyst II Controllership Functions: Lease Accounting Reporting To: Manager - Finance Job Location: Bangalore, India. Responsibilities: To be part of Lease accounting function under Controllership Org. Job profiles includes activities like Balance sheet...

  • Systems Analyst 2-Support

    Found in: Whatjobs IN C2 - 3 weeks ago


    bangalore, India Oracle Full time

    The System Analyst II is a contractually committed premium support role within the OHGIU organisation. This role will support clients on critical patient safety issues and financial revenue. This is a new role at the Professional 2 job level with the BLR Tier II/Tier III team as part of the Application Management Services (AMS) business group. This team...

  • Business Analyst II

    Found in: Whatjobs IN C2 - 2 weeks ago


    bangalore, India Novo Nordisk Full time

        We are looking for a Business Analyst II in HR IT, Bangalore, India. At Novo Nordisk we use our skills, dedication & ambition to help people with diabetes. Is your ambition to create visible results? Do you have the ability to distil complex information into clear, concise content? Ability to collaborate and communicate with external parties & identify...

  • IT Security Analyst II

    Found in: Whatjobs IN C2 - 2 weeks ago


    bangalore, India Jobs for Humanity Full time

    Job Description Job Opportunity: IT Security Analyst II at FIS Position: IT Security Analyst II Location: Bangalore Are you curious, motivated, and forward-thinking? At FIS, we value teamwork, collaboration, and innovation. Join us to work on cutting-edge financial technology solutions! About the Team: Join a group of talented individuals dedicated...

  • IS Technical Analyst II

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Domniclewis Full time

    IS Technical Analyst II - SAP Security and GRCDomnic Lewis is been mandated to hire IS Technical Analyst II - SAP Security and GRC for the Bangalore location.Position Overview:We are seeking a skilled professional to join our team in a role focusing on SAP Security, GRC, and project delivery. The successful candidate will collaborate with our US-led project...

  • IS Technical Analyst II

    Found in: Whatjobs IN C2 - 3 weeks ago


    Bangalore, India Domniclewis Full time

    IS Technical Analyst II - SAP Security and GRCDomnic Lewis is been mandated to hire IS Technical Analyst II - SAP Security and GRC for the Bangalore location.Position Overview:We are seeking a skilled professional to join our team in a role focusing on SAP Security, GRC, and project delivery. The successful candidate will collaborate with our US-led project...

  • Sr Analyst II Controllership

    Found in: Talent IN C2 - 2 weeks ago


    Bangalore, India DXC Technology Full time

    Job Description: Job Level : Sr Analyst II, Controllership Location: Bangalore, India Shift Timings: 12noon to 9:30pm Job Description The Sr Analyst II is responsible for the overall oversight of accounting activities, financial reporting, statutory reporting and internal control environment. Working closely with Stakeholders in EUROPE...

  • Vsquare Systems

    Found in: Adzuna IN C2 - 2 weeks ago


    Bangalore, Karnataka, India Vsquare Systems Pvt. Ltd. Full time

    Job Description - Senior Business Analyst. Required Skills :- 5+ years of experience with minimal 4-year experience in Client Management and Business/System Analysis Role.- At least 3 year of experience in HealthCare or Pharmaceutical (CRO) industry.- Experience in working in Agile teams with having a knowledge of agile tools like JIRA and Target Process.-...

  • Vsquare Systems

    Found in: Whatjobs IN C2 - 3 weeks ago


    Bangalore, India Vsquare Systems Pvt. Ltd. Full time

    Job Description - Senior Business Analyst. Required Skills :- 5+ years of experience with minimal 4-year experience in Client Management and Business/System Analysis Role.- At least 3 year of experience in HealthCare or Pharmaceutical (CRO) industry.- Experience in working in Agile teams with having a knowledge of agile tools like JIRA and Target Process.-...

  • Data Engineer II

    Found in: Whatjobs IN C2 - 3 weeks ago


    bangalore, India Redica Systems Full time

    Data Engineer II About Us Redica Systems is a SaaS start-up serving more than 200 customers within the life science sector, with a specific focus on Pharmaceuticals and MedTech. Embracing a hybrid model, our workforce is distributed globally, with headquarters in Pleasanton, CA. Redica's data analytics platform empowers companies to improve product quality...

  • Workforce Management Analyst II

    Found in: beBee S IN - 3 weeks ago


    Bangalore, India CONDUENT Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Analyst, Store Systems

    Found in: Whatjobs IN C2 - 1 week ago


    bangalore, India Hudson's Bay Company Full time

    Job Description ·Experience in Clienteling and web applications area with knowledge of .Net, SQL, PowerShell and Oracle DB. ·Experience in supporting the large scale distributed Web / windows applications. ·Retail experience with a knowledge of Web based application troubleshooting, Strong command of Windows O/S, batch scripting, and SQL ...

  • Systems Analyst II

    Found in: beBee S IN - 4 weeks ago


    Bangalore, India Thermo Fisher Scientific Full time

    Job DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and...

  • Analyst- Life Actuarial

    Found in: beBee S IN - 3 weeks ago


    Bangalore, India KPMG Full time

    Job DescriptionWe are recruiting a Life Actuarial Analyst in the Actuarial Services team. The responsibilities of Analyst will include:Primary ResponsibilitiesActuarial Audits: Audit of the client's half-yearly and yearly valuation systems for true and fair view.• Solvency II [Assumptions, methodology, controls and results including Technical provisions,...

  • Analyst- Life Actuarial

    Found in: beBee S IN - 6 days ago


    Bangalore, India KPMG Full time

    Job DescriptionWe are recruiting a Life Actuarial Analyst in the Actuarial Services team. The responsibilities of Analyst will include:Primary ResponsibilitiesActuarial Audits: Audit of the client's half-yearly and yearly valuation systems for true and fair view.• Solvency II [Assumptions, methodology, controls and results including Technical provisions,...

  • Business Systems Analyst

    Found in: Whatjobs IN C2 - 7 days ago


    bangalore, India Sound United Full time

    Job Summary: As an experienced Sr Business Systems Analyst, Oracle Financial, within the Information Systems (IS) department, you will also be responsible for working with your Accounting & Finance business partners, writing user stories for new features, establishing business priorities, participating in design, and leading the testing and training of...

  • Credit Analyst II

    Found in: Whatjobs IN C2 - 1 week ago


    bangalore, India Caterpillar Full time

    Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...

  • Business System Analyst

    Found in: Whatjobs IN C2 - 3 weeks ago


    bangalore, India CN Solutions Full time

    Company Overview CN Solutions works in partnership with their clients to provide first class solutions for their manpower requirements. With expertise in Web Technologies, Databases, Software Testing, CRM, ERP, Data warehousing, Middleware, ESM, and Business Analyst, CN Solutions is a pioneer in SAP hiring. As a company, we specialize in providing staffing...