Sr Manager
4 weeks ago
Job Title: Sr Manager - Managed Hosting & Security Services
Date: 25 Apr 2024
Location: Mumbai, India
Company: Tata Communications
Broad Outline of the Role
Responsible for driving and monitoring a 24x7 customer facing team providing L1, L2 and L3 technical support in Cloud and security domain with the objective of providing timely resolution to technical issues faced by customer and ensuring a good post-sales support experience to the customer. This is a tactical role which has a significant mid-term impact on business units overall results.
Purpose
Broad objective of the role
Size and Scope of Role
No. of direct reports
Total team size
Minimum qualification & experience
Graduate with 7-12 years of experience
Other knowledge/skills
Excellent customer handling ability.
Should have dealt with large team sizes.
Experience on building process efficiency
Expertise on implementation, installation, integration troubleshooting and overall functionalities.
Key Responsibilities
Monitor and review resolution of customer issues by customer service operations team, analyse productivity and escalation of issues.
Incident management - assign incident manager for critical/escalated faults, manage all customer communication, work with internal stakeholders to ensure timely fault resolution.
Plan support needs for the customer; ensure timely execution of service acceptance function and compliance with turnaround time (SAT)
Engage with customers, understand their expectations, gather transaction feedback, and ensure closures within the fault window.
Monitor spikes in escalation of tickets.
Devise mechanism to track all escalations and identify root cause of the escalations.
Identify improvement areas in terms of process, people, resources to avoid escalating situations and implement solutions.
Review of performance on a periodic basis and minimize recurrence of incidents basis the past trends.
Share timely feedback with engineering team on customer experience and major issues faced by them. Identify key problem segments and plan changes on a pro-active basis.
The role will lead a large team.
Technical Competencies
Knowledge / Skills
Communication Skills
Job Segment: Technical Support, Sales Support, Engineer, Manager, Technology, Sales, Engineering, Security, Management
-
BM - MumbaiPLACEHOLDERMaharashtra
5 days ago
Mumbai, Maharashtra, India Sr Branch Manager Bank Mumbai Full timeBranch Mgr - New Upcoming Flagship BranchesRetail Branch Banking Segment( Mumbai)Divya - Sr. Key Responsibilities 1 Achieving growth and hitting sales targets by successfully managing the PCARM team for the cluster2 Designing and implementing strategic sales plan including marketing activities to help the team in acquiring Premium new to bank customers3 Own...
-
BM - MumbaiPLACEHOLDERMaharashtra
15 hours ago
Mumbai, India Sr Branch Manager Bank Mumbai Full timeBranch Mgr - New Upcoming Flagship BranchesRetail Branch Banking Segment( Mumbai)Divya - Sr. Key Responsibilities 1 Achieving growth and hitting sales targets by successfully managing the PCARM team for the cluster2 Designing and implementing strategic sales plan including marketing activities to help the team in acquiring Premium new to bank customers3 Own...
-
Sr Manager
5 days ago
Mumbai, Maharashtra, India Tata Communications Ltd Full timeApply for Sr Manager Managed Hosting & Security Services, Career Progress Consultants in Mumbai for Year of Experience on
-
Sr Manager
4 weeks ago
Mumbai, Maharashtra, India Tata Communications Ltd Full timeApply for Sr Manager Managed Hosting & Security Services, Career Progress Consultants in Mumbai for Year of Experience on
-
Sr Manager/ Managers
3 weeks ago
Navi Mumbai, India Shrikhande Consultants Ltd. Full timeLooking for a Sr Manager/ Managers for a Navi Mumbai based company.Experience- M. Tech(civil) + 15 years in Bridge Design and Highway Design.
-
Sr Manager/ Managers
3 weeks ago
navi mumbai, India Shrikhande Consultants Ltd. Full timeLooking for a Sr Manager/ Managers for a Navi Mumbai based company. Experience- M. Tech(civil) + 15 years in Bridge Design and Highway Design.
-
Sr Manager/ Managers
2 months ago
Navi Mumbai, India Shrikhande Consultants Ltd. Full timeLooking for a Sr Manager/ Managers for a Navi Mumbai based company.Experience- M. Tech(civil) + 15 years in Bridge Design and Highway Design.
-
Sr Manager/ Managers
5 days ago
Navi Mumbai, Maharashtra, India Shrikhande Consultants Ltd. Full timeLooking for a Sr Manager/ Managers for a Navi Mumbai based company. Experience- M. Tech(civil) + 15 years in Bridge Design and Highway Design.
-
Sr Manager/ Managers
2 months ago
navi mumbai, India Shrikhande Consultants Ltd. Full timeLooking for a Sr Manager/ Managers for a Navi Mumbai based company. Experience- M. Tech(civil) + 15 years in Bridge Design and Highway Design.
-
Sr Manager/General Manager
5 days ago
Mumbai, Maharashtra, India Ground Zero Full timeSenior Manager/General Manager - HNI (Social Stock Vertical)Location: Mumbai, IndiaSalary: 15-30 LPAExperiencer: 10+ years_____________________________________________AboutSwades Foundation is not for profit organization founded by Ronnie and Zarina Screwvala, It operates with the single-minded focus of empowering rural India. Our vision is rural empowerment...
-
Sr. Manager
2 months ago
Mumbai, India ICCS Full timeICCS is looking for Sr. Manager - Admin for Mumbai location, job description is given below: Position: Sr. Manager – Admin Experience: 10 – 15 Years Notice Period: Immediate -30 Days Location: Mumbai Lead, coordinate and manage all day to day operations Ensure the workflow of housekeeping staff and security personnel are...
-
Sr. Manager
3 weeks ago
Mumbai, India ICCS Full timeICCS is looking for Sr. Manager - Admin for Mumbai location, job description is given below: Position: Sr. Manager – Admin Experience: 10 – 15 Years Notice Period: Immediate -30 Days Location: Mumbai Lead, coordinate and manage all day to day operations Ensure the workflow of housekeeping staff and security personnel are...
-
Sr. Manager
3 weeks ago
mumbai, India ICCS Full timeICCS is looking for Sr. Manager - Admin for Mumbai location, job description is given below: Position: Sr. Manager – Admin Experience: 10 – 15 Years Notice Period: Immediate -30 Days Location: Mumbai Lead, coordinate and manage all day to day operations Ensure the workflow of housekeeping staff and security...
-
Sr. Manager
2 months ago
mumbai, India ICCS Full timeICCS is looking for Sr. Manager - Admin for Mumbai location, job description is given below: Position: Sr. Manager – Admin Experience: 10 – 15 Years Notice Period: Immediate -30 Days Location: Mumbai Lead, coordinate and manage all day to day operations Ensure the workflow of housekeeping staff and security...
-
Sr Manager/General Manager
5 days ago
Mumbai, Maharashtra, India Ground Zero Full timeSenior Manager/General Manager - HNI (Social Stock Vertical)Location: Mumbai, IndiaSalary: 15-30 LPAExperiencer: 10+ years_____________________________________________AboutSwades Foundation is not for profit organization founded by Ronnie and Zarina Screwvala, It operates with the single-minded focus of empowering rural India. Our vision is rural empowerment...
-
Sr Manager/General Manager
5 days ago
Mumbai, Maharashtra, India Ground Zero Full timeSenior Manager/General Manager - HNI (Social Stock Vertical) Location: Mumbai, IndiaSalary: 15-30 LPAExperiencer: 10+ years_____________________________________________AboutSwades Foundation is not for profit organization founded by Ronnie and Zarina Screwvala, It operates with the single-minded focus of empowering rural India. Our vision is rural...
-
Sr. Product Manager
1 week ago
Mumbai, India Antal International Full timeJob DescriptionSr. Product ManagerCheck Your Resume for MatchUpload your resume and our tool will compare it to the requirements for this job like recruiters do.
-
Sr. Product Manager
5 days ago
Mumbai, Maharashtra, India Antal International Full timeJob Description Sr. Product Manager Check Your Resume for Match Upload your resume and our tool will compare it to the requirements for this job like recruiters do.
-
Sr Manager/General Manager
1 week ago
Mumbai, India Ground Zero Full timeSenior Manager/General Manager - HNI (Social Stock Vertical)Location: Mumbai, IndiaSalary: 15-30 LPAExperiencer: 10+ years_____________________________________________AboutSwades Foundation is not for profit organization founded by Ronnie and Zarina Screwvala, It operates with the single-minded focus of empowering rural India. Our vision is rural empowerment...
-
Manager / Sr Manager Strategic Alliances
5 days ago
Mumbai, Maharashtra, India Coverfox Full timeApply for Manager / Sr. Manager Strategic Alliances, Career Progress Consultants in Mumbai for Year of Experience on