People Service Delivery Advisor
1 month ago
Job ID:39364
People Service Delivery Advisor
Lloyd’s Register
Location: - Mumbai, India
What we’re looking for
We are in search of a dedicated and experienced Onboarding and Benefits Administrator to join our HR department. In this position, you will oversee the onboarding process for new hires, ensuring a seamless transition into the organization. Additionally, you will be responsible for managing and administering employee benefits programs, collaborating closely with internal stakeholders, external vendors, and the HR team. Your meticulous attention to detail and commitment to employee success will contribute significantly to the overall growth and prosperity of our organization.
The Onboarding & Benefits Admin Lead will play a pivotal role in supporting the Service Delivery team's efforts to become a scalable, customer-focused, and efficient function. This role will prioritize adherence to SLAs, ensuring globally consistent processes executed to exceptional standards. The individual in this role will take ownership of refining processes, ensuring they remain up-to-date and best-in-class, while actively seeking out opportunities for automation and improvement to enhance the colleague experience.
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What we offer you
- Competitive Salary
- Hybrid work environment
- The opportunity to work for an organization that has a strong sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
The role
- Coordinate and facilitate the onboarding process for new hires, ensuring the provision of all necessary paperwork, training materials, and resources.
- Provide guidance and assistance to new employees, addressing any questions or concerns related to required forms and documentation associated with onboarding.
- Embrace a collaborative approach to working, fostering and supporting a unified team mentality within the People Service Delivery Onboarding team and across larger HR teams. Treat colleagues and team members with respect and maintain a positive attitude towards the work.
- Process transactional data requests in SuccessFactors using relevant case management tools (such as ServiceNow / c4c), while adhering strictly to relevant SLAs.
- Focus on resolving tier 0 activities within People Service Delivery teams, and escalate tier 1 and 2 tickets to other HR teams when necessary, ensuring stakeholders are adequately informed to enhance the employee experience.
- Collaborate closely with the People Experience team to manage cases efficiently and work towards improving the employee experience, including exploring opportunities for automation.
- Collaborate with the People Technology team to maintain and enhance SuccessFactors and ServiceNow, ensuring clear standard operating procedures and eliminating any single points of failure.
- Ensure exceptional adherence to processes, maintain data accuracy, and escalate relevant processes as required.
- Utilize problem-solving skills to address process errors and issues as they arise, striving for continuous improvement and clear communication.
What you bring
- Prior experience in a comparable HR position within a multinational setting.
- Exceptional verbal and written communication abilities, capable of tailoring messages to various audiences.
- Robust organizational skills, keen attention to detail, and a proactive mindset.
- A strong dedication to customer service, offering practical solutions.
- Collaborative nature with the capacity to work harmoniously within a team.
- Willingness to adapt to flexible work schedules to accommodate business needs and internal stakeholders.
About us
We are a leading international technical professional service provider and a leader in classification, compliance, and consultancy services to the marine and offshore industry, a trusted advisor to our customers helping to design, construct and operate their assets to the highest levels of safety and performance. We are shaping the industry’s future through the development of novel and innovative technology for the next generation of assets, while continuing to deliver solutions for our customers every day.
Be a part of
Lloyd’s Register is wholly owned by the Lloyd’s Register Foundation, a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy, Lloyd’s Register colleagues and Lloyd’s Register Foundation work together to fund research, foster industry collaboration and develop action-oriented solutions to make the world a safer place.
Want to apply
We hire people with a wide variety of skills, experience, and backgrounds. This includes people with disability, women, people identifying as LGBTIQIA+, culturally and linguistically diverse people, careers, and other varied groups.
We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.
If you don't tick every box in these ads, please don't rule yourself out. We focus on hiring people who share our goal of working together for a safer, sustainable, thriving ocean economy.
We care, we share, we do the right thing.
If you have further questions about this role, please contact us at careers@lr.org and we will respond to you as soon as possible.
Diversity and Inclusion at Lloyd's Register:
Together we are one Lloyd’s Register, committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment, because we believe it is the right thing to do. We hope you do too.
As a Disability Confident Committed Employer, we have committed to:
- ensure our recruitment process is inclusive and accessible.
- communicating and promoting vacancies offering an interview to disabled people who meet the minimum criteria for the job.
- anticipating and providing reasonable adjustments as required
- supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
- at least one activity that will make a difference for disabled people.
Find out more about Disability Confident at: www.gov.uk/disability-confident
Copyright © Lloyd's Register 2024. All rights reserved. Terms of use. Privacy policy.
The Lloyd's Register Group comprises charities and non-charitable companies, with the latter supporting the charities in their main goal of enhancing the safety of life and property, at sea, on land and in the air - for the benefit of the public and the environment. (Group entities).
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