Global Delivery, India

3 weeks ago

Bangalore, India State Street Full time

Who we are looking for

Global Delivery is a critical part of the business operations at State Street. We have around 30,000 staff various locations around the world including our key hubs in EMEA, APAC and North America and our global hubs in Hangzhou, China, Krakow and Gdansk in Poland and Bangalore, Hyderabad and Mumbai in India. In India the number is around 15000.

Functionally, we are the backbone and nerve center supporting the entire investment servicing lifecycle across our key asset classes - Asset Management, Asset Owners, Insurance, Alternatives including PE, RE and Hedge and the Official Institutions and a wide spectrum of investment servicing products.

We are looking for a Chief Administrative Officer for GD in India. GD India is an integral part of our global operations delivering custody, accounting, fund administration, alternatives, middle office, transfer agency and on-boarding services across multiple client segments, investment structures and domiciles.

Who we are looking for

As Chief Administrative Officer (CAO) for GD, you will be responsible for directly supporting the GD functional leads and the head of GD in India with a focus on performance metrics, strategic reporting and analysis for across GD functions in India, aligned to global divisional objectives. Your primary reporting line will be to the Head of GD India and functional reporting will be to the COO of GD.

Why this role is important to us

GD leaders rely on us to help them manage operations and client experience, respond to challenges, and drive performance  to drive profitability. To make that happen we need teams like yours to help navigate employees and the organization as a whole. In your role, you will strive for cutting-edge solutions, that are straightforward and scalable. You will help us build resilience and execute day to day deliverables at our best. 

Join us if making your mark in the financial services industry from day one is a challenge you are up for.

What you will be responsible for

As Chief Administrative Officer for Global Delivery in India  you will

  • Engage with key stakeholders from the Business Unit globally to align ongoing efforts, eliminate parallel workstreams, and create transparency
  • Coordinate completion of functional reporting; Including preparing materials with key metrics and insights
  • Periodic Client reporting â Collaborate with GD functional leads in minimizing client complaints, addressing red amber client and work towards converting the RAG to Green
  • Track YTD headcount, attrition and reporting on potential challenges of Hiring /resources
  • Track YTD headcount vs budgets and forecast at GFL-2 level
  • OKRs tracking and updates
  • Communications- To be led by Internal comms with a SPOC aligned to GD
  • Partner with leaders to drive GD initiatives involving people, performance, clients and  financials
  • Contribute towards firms GD Simplification target through technology optimization
  • Work towards GD/GTS collaboration to execute GDS target and focus on innovation
  • GD India Governance Framework

What we value

These skills will help you succeed in this role

  • Ability to work in a fast-paced environment managing projects, initiatives and deliverables
  • Excellent organizational and leadership skills
  • Familiarity collaborating across various internal business segments
  • Resolve issues that may arise in a timely manner

Education & Preferred Qualifications

  • Bachelorâs degree and an advanced degree in Business Administration or other related field, or a combination of undergraduate degrees
  • Minimum of  15 years of executive management experience
  • Demonstrate skills in problem assessment and resolution as well as collaborative problem solving in a complex setting required
  • Possess excellent communications skills with evidence of successful leadership and administrative/supervisory experience
  • Proven ability to analyze trends, encourage and make recommendations for creative change
  • Results-oriented individual with the persistence and patience necessary to work effectively with a wide range of internal and external constituents
  • Demonstrated ability to partner with senior level staff, middle management and administrative divisions.
  • Proven ability to handle multiple priorities and lead team efforts
  • Strong numerical ability, analytical, interpersonal, written, and oral presentations skills
  • Attention to detail and a flair for numbers

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation weâre making our mark on the financial services industry. For more than two centuries, weâve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youâll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employeesâ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

COVID-19 Protocols: Complying with State Streetâs COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc

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