Tele calling

4 weeks ago


Kolkata, India MS Rain Tours And Travels Full time
Job Requirements

Job Title: Customer Care Executive

Company Name: M/S Rain tours and travels

Location: Kolkata, West Bengal

Salary: â¹12500 - â¹23500/month

Qualification: 12th Standard / PUC


Job Description:

Join our team as a Customer Care Executive at M/S Rain tours and travels in Kolkata. As a Customer Care Executive, you will be a key point of contact for our customers, assisting them with their inquiries, providing information about our services, and ensuring a positive customer experience.


Key Responsibilities:

  • Answer incoming customer inquiries via phone and email.
  • Provide information about our travel services, packages, and itineraries.
  • Assist customers with booking, cancellation, and other travel-related queries.
  • Address customer concerns and resolve issues in a timely and professional manner.
  • Maintain accurate and detailed records of customer interactions.

Qualifications and Skills:

  • Minimum educational requirement: 12th Standard / PUC.
  • Strong customer service orientation.
  • Excellent communication skills, both verbal and written.
  • Ability to handle customer inquiries and concerns with empathy and professionalism.
  • Basic computer skills for data entry and communication.

Salary and Benefits:

  • Competitive salary ranging from â¹12500 to â¹23500/month.
  • Full-time position with a day shift and 6 working days per week.
  • Phone allowance to support your communication with customers.
  • Opportunity to contribute to the travel industry and enhance customer service skills.

FAQs:

Q. What qualifications are required for this role?

A. A minimum of 12th Standard / PUC education level is required.


Q. What are the main responsibilities of a Customer Care Executive?

A. Customer Care Executives handle customer inquiries, provide information about services, assist with bookings, and address concerns.


Q. What is the working schedule for this position?

A. This is a full-time role with a day shift and 6 working days per week.


Q. What documents are needed for the application?

A. You will need to provide a copy of your Aadhaar Card and any other relevant documents.


Q. Is there an allowance for using personal phone for work?

A. Yes, a phone allowance is provided to support your communication with customers.





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