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Helpdesk Associate

4 months ago

Bengaluru Bangalore, India timesjobs Full time
Helpdesk Associate

Date: May 24, 2024
Location: Bangalore, KA, IN
Company: NTT DATA Services

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
NTT DATA, Inc. currently seeks a "Helpdesk Associate to join our team in Bangalore.
Requirements:

Helpdesk Associate at Grade-4 position in Service Desk
Must be a Graduate.
Good communication skills with 6 months of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Should be ready to work from office on all 5 days.
Should be ready to work in Secured ODC without Mobile phone.

:

Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

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