Housekeeping Team Leader

Found in: beBee S IN - 4 weeks ago

Goa, India Hilton Goa Resort Full time
Description

As a Housekeeping Executive, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire Hotel.

What will I be doing?

Section 1     Main Duties:

In charge of Guest Floors and Public Areas. Take an independent in-charge of shift as and when required. Take a round of public area as and when required. Taking charge over from the previous shift Going through the logbook. Placement and briefing of staff. Taking the keys/pagers as per assigned area. Taking the status from the terminal/ departure room/ available rooms/ due out rooms/ Out of service rooms/ Out of order rooms/ VIP arrivals and In house guest rooms. Making the flower requisition as per VIP occupied and arrival rooms. Go up on the floors. Take a quick round of floors covered. Issuing of required guest supplies to the boys, checking of trolleys and candies, assigning of extra cleaning, passing of important messages, briefing, passing on the floor status. Checking of the guest landing area, corridors, and service landing. Checking of rooms as and when serviced. Checking the maintenance and registering the calls in the system. Cross checking of mini-bar and maintenance whether done, if not follow up for the same. Making store list for weekly supplies as per occupancy. Releasing departure rooms on priority. Checking all the blocking and VIP’s. In case of any cleaning card request, ensure the room cleaning is done on priority. Checking the occupied room; in case the if the guest is inside the room then speak to the guest to check if he is comfortable with the service. Sending down the sorted soiled linen in laundry for washing. Attending to departmental briefing. Take the occupancy for the evening; ensure no departures left on floor. Completing of the register, noting down the pending job of the particular day. Clear all the departures from floors only. Checking of garbage before sending it down to the garbage room Ensure that the trolley and the caddy is properly stacked with supplies and linen for the evening service. Ensure all the equipment’s are clean and are in working condition. Pantry and service landing is cleaned before leaving the floor. Take 5 minutes briefing and other points before winding up from floors. Register lost and found property. Log down the messages for the next shift. Depositing the keys/ pagers and signing the register. Report for the day.

Section 2 General :

Financial

Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management. Ensure current knowledge of key hotel and department financial targets To maintain a working knowledge of key costs associated with the department Assist in the preparation of budgets and /or forecasts if required.

Customer

Sets an example for all staff concerning customer recognition.

Employee Development

To help identify department training needs, and recommend on job and theory Training programs for the employees to Department Head. Personally conduct and participate in any scheduled training or development programs Assist in building of an efficient team of junior employees by taking an active interest in their welfare, safety, and development. To spot check, daily performance of all staff to determine need for action or follow-up and ensure corrective training where required. Fully support the Departmental Trainers function To conduct Employee Performance Appraisals if required, to review employees' past performance and particular emphasis on areas for development. Is an excellent people manager and shows respect to all staff to gain their respect. To assist in department's Orientation Programs for new employees to make sure they understand the standards, policies, and procedures of the department. To inform next level of all commendation or disciplinary actions taken.

Administration

Assists in any inventory / stock taking as / when required. Ensures that all projects, departmental reports, schedules, are completed accurately and punctually. To participate in  monthly staff meetings and daily follow up action briefings To assist in updating sections of the Departmental Operations Manual when required. Ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity / multi skilling is maximized to control payroll costs. To actively participate in CAPS, GSTS projects. Be demanding of quality-focused standards and not accept those below hotel specifications. Relieve any colleagues or assume “in charge” role as directed by next level superior. Demonstrate full working knowledge of all duties and tasks in the place of work. Provide a friendly, courteous and professional service at all times to both internal and external customers. Is visible and demonstrates ‘Hands On’ at regular intervals. Project a positive, motivated attitude and handle all tasks with diplomacy, tact, appropriate discretion, and efficiency. Handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to next level if no immediate solution can be found and assure follow-up with party concerned. Perform duties common to other management and / or supervisory level if necessary. Ensures that all safety rules, emergency procedures, and fire prevention regulations are understood and strictly adhered to by employees. Interact with manager and / or supervisory staff of other departments relevant to areas of responsibility and develop solid working relationships with them. Makes recommendations to management for modernization of equipment, production methods, presentation, and improved guest satisfaction. Maintain good personal hygiene, is professionally well groomed (with name badge where applicable) to represent a high standard of the hotel/company and lead by example. Ensure a culture of equal importance to back of house areas is practiced, as it is for front of house areas. To ensure you have an understanding of and adhere to the hotel's Operations Manuals / Policies and employee handbook. To ensure no actions are allowed in the department, which are detrimental to the hotel operations, management, owning company or against applicable laws. To ensure confidentiality of all information regarding guests / staff and /or the hotel operations is not disclosed to unauthorized persons at any time. To be flexible and undertake any other reasonable duties and responsibilities as assigned, including re-deployment to alternative departments/areas if required, to meet business demands and guest service needs. Requirements

What are we looking for?

Housekeeping Executive serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Previous experience in a Housekeeping supervisory role
  • A successful track record of managing a team
  • Strong organizational and analytic skills
  • An attention to details
  • Strong communication skills
  • A passion for delivering exceptional levels of guest service
  • Proficiency, preferred, with computers and computer programs, including Microsoft Office

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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