Client Change Analyst
2 months ago
Key Responsibilities
The Client Change Management Team is responsible for configuring client setup at both the employer and administrator levels. The team completes configuration requirements for implementing new clients and also maintaining the configuration for existing clients.Additionally, the team evaluates and analyzes client requests to asses any risks involved and if development is needed.
Responsibilities include:
Review and analyze requirement requests and asses the configuration updates needed to meet the requester’s expectation.
Review and analyze requirement requests and asses any risks involved and if development is needed
Make updates to production configuration at the employer, administrator, and system levels on the Enterprise platforms within the stipulated timeline
Query the production databases and review production portal to verify configuration changes are working as expected.
Support infrastructure and software releases during checkout period as needed.
Represent the Client Change Team in meetings with other Benefit Accounts teams as appropriate.
Research production issues using the Acclaim Portal, the production databases, and other tools as needed.
Assist with the audit of production database changes as required for SOC, Internal Audit, and other audit requirements.
The Requirements
2-3+ years of relevant Acclaim experience in different modules and platforms.
Strong analytical and problem-solving skills.
Intellectual curiosity and strong interest in learning new technology and software.
Basic knowledge of SQL and Acclaim architecture is preferred.
Prior experience with reimbursement administration accounts (HSA, FSA, HRA, Commuter).
Excellent written and verbal communication skills to work effectively with external clients, stakeholders, and internal team members.
High level of organization and planning skills, ability to create detailed plans and the diligence to follow and monitor the plans through execution and completion.
Strong sense of urgency, ownership, and accountability to drive tasks through to completion.
Bachelor’s degree or equivalent experience strongly preferred.
