Customer Lead/Chief Operating Officer

1 month ago

AhmedabadGujarat, India iimjobs Full time

Key Accountabilities & Interactions:

- Escalation Management

- SLA & Reverse SLA Management

- KPI Governance

- Managing stakeholders - CFO of respective Clients

- Government Agencies / Banks / Consultants / Internal & External Auditors

Your key responsibilities: COO is expected to have end-to-end function Knowledge & understanding including (General Lager, Indirect/Direct TAX, Government Incentives, Accounts Payable, and Accounts Receivable). He/ She is expected to guide the team and have result oriented approach keeping customer centricity in mind. Please refer to the below points for a detailed understanding of the role with specific towers & headcount.

General Ledger :

- Lead the year-end closing process

- Guide & Monitor asset, liability, capital accounting, and analyzing account information; Summarizes current financial status by guiding team in coting information; preparing balance sheet, profit, and loss statement, and other reports

- Monitor Document financial transactions for several legal entities

- Review financial discrepancies by collecting and analyzing account information

- Substantiate financial transactions by auditing documents and ensure that financial statements and records comply with laws and regulations

- Lead external statutory and fiscal audits and ensure 100% compliance report

- Guide & Monitor team to Develop procedures and controls to ensure accuracy and standardize and/or simplify processes

Accounts Payable :

- Lead process delivery for AP & Treasury Functions

- Review GRIR Ageing and take the required action to keep it in control

- Keep strong governance on Advances & Clearance

- Understanding of TDS & applicable TAX to guide team

- Review and put strong control on TDS deduction

- Guide team in resolving exceptions and take lead to close all escalations

- Review and report the performance of the AP & Treasury tower to the respective stakeholders

- Align team performance with shared services operations' performance objectives

- Lead & Manage systems /automation, process, workflow improvements, and enhancements pertaining to his/ her team

- Responsible for developing and reporting operational metrics, SLA and identifying opportunities for improving operations and services of his/ her team

Accounts Receivable / OTC:

- Accountable for entire OTC process and departmental functions such as customer master maintenance, Credit administration, collections, cash application processes, AR-related management reporting, tax compliance & corresponding internal controls,

- Establish and guide the OTC team and operations across all entities in a KPI-driven Shared Service Centre environment,

- Review & Guide team in Implementing and preparing a strategy on day to day basis to achieve monthly collection target, reducing deductions, clearing over dues, if any, and expediting the billing process with minimum disruption

- Implement strategies in the OTC processes to reduce companies' DSO and past due Invoices,

- Establishing an adequate control environment and optimizing the efficiency of the OTC process with a focus to deliver improvement in the working capital of the company, operational support, assistance to the OTC team to ensure a smooth and timely sub-ledger close,

- Responsible for the overall performance of the team, monitoring their performance, providing timely feedback & assisting them to improve on their identified training needs.

- Understand business /strategies for order management and support automation of business processes across order management,

- Develop and publish weekly / monthly/quarterly key performance indicators (KPIs) to stakeholders and executive management

- Reviewing and analyzing current procedures in order to recommend and implement changes to standardize activities and integrate them into shared services.

- Identify clear objectives for the team, provide coaching, career development, and feedback to team members, provide performance evaluation and reward,

- Influence team to Participate and Lead in cross-functional process and system improvement initiatives

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