CFE Associate Consultant

3 days ago

Bengaluru Bangalore, India timesjobs Full time

Customer Service and Support
CFE Associate Consultant - SAP Concur

We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Team
Managing care services customer working for US customers (Working hours: 6:00 PM - 3:00 AM IST)
Concur select care services team is a shared services team which works with mainly large North American customers who have procured the highly premium Select Care or Advanced Care service.
This team support Select care managers in all aspects of select care life cycle.
The work goes beyond the boundaries of care services, it involves working on cases and projects as deemed necessary depending on volume.

The Role
As a CFE Consultant, you will work with a portfolio of customers primarily in the North America region. You will work as a subject matter expert, communicating a variety of topics, ranging from data collection for creation of site reviews to support tickets to projects. You will do site analysis data collection, manage and maintain customer configurations and other value-added services for care services for the customer.
Understand your clients business requirements in order to compile a site review document, support configuration and data collection requirements exceed client expectations. You will:

Support site reviews, complete data gathering for supporting site review activities
As requested, communicate (via phone, chat or online case/email/project) with the client, discussing goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps.
Support front line consultants (Select care managers, account managers etc.) for ensuring consistent data collection for site analysis.
Provide assistance to the front-line managers on their data needs.
Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your customers.

Experience

Support front line consultants (Select care managers, account managers etc.) for ensuring consistent data collection for site analysis.
Provide assistance to the front-line managers on their data needs.
Make yourself consistently available to assist with customer requests (research, respond and act) as needed for your portfolio of customers.
Coordinate conference calls with customers and SAP Concur technical resources to expedite troubleshooting when needed.
Work on Customer issues, cases and support in communicating accordingly with R&D teams.
Excellent communication and presentation skills.
Analysis and troubleshooting skills.
Excellent knowledge on SQL, Python and any other programing languages will be given preference.
Ability to be able to manage and deliver small projects where SAP Concur features will be implemented.

#SAPInternalT1
#CFET1
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

Requisition ID: 398456
Work Area: Customer Service and Support
Expected Travel: 0 - 10 PERCENT
Career Status: Graduate
Employment Type: Regular Full Time
Additional Locations: #LI-Hybrid
Requisition ID: 398456
Posted Date: Jul 1, 2024
Location: Bangalore, IN, 560093
Job Segment: SAP, ERP, Cloud, Consulting, Technology, Research, Service

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