Team Leader

Found in: beBee S IN - 1 month ago


Thane, India Concentrix Full time

Job Title:

Team Leader

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Regularly impart effective coaching to direct reports, ensuring consistent high performance delivery
  • Identify performance related issues, develop an action plan for improvement, implement corrective actions
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (âKPIsâ) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures. Attend required manager development training
  • Promote CNX values- âwalk the talkâ and lead by example members

Key skills & knowledge:

  • Excellent communication
  • Ability to sell
  • Able to multi-task
  • Adapt to change
  • Ability to collaborate with other departments

YEARS OF EXPERIENCE:  Min 2 Years in an International Call Centre

Educational Qualification :

  • Graduate in any stream

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ârecruitmentâ, âprocessingâ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

India Thane - G-Corp, Maharashtra

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents


  • Java Developer

    Found in: Whatjobs IN C2 - 7 days ago


    Navi Mumbai,Mumbai,Thane, India team management services Full time

    Job Description : Company Profile : Our client is a 14+ years old end to end fastest growing software development company with around 400 + people team size and having offices in New York, Mumbai, Pune and future plans to open offices in Ahmedabad and Bengaluru. With 14+ years of outsourcing software development services, we have served over 500+ clients...

  • Java Developer

    Found in: Adzuna IN C2 - 1 week ago


    Navi Mumbai/Mumbai/Thane, Maharashtra, India team management services Full time

    Job Description : Company Profile :Our client is a 14+ years old end to end fastest growing software development company with around 400 + people team size and having offices in New York, Mumbai, Pune and future plans to open offices in Ahmedabad and Bengaluru. With 14+ years of outsourcing software development services, we have served over 500+ clients...

  • Team Manager-Turbo Cross Sell

    Found in: Whatjobs IN C2 - 2 weeks ago


    thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Team Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling banking products and services and closely collaborating with retail team for same. It involves leadership, strategic planning and ensuring multi...

  • Team Manager-Turbo Cross Sell

    Found in: Talent IN C2 - 2 weeks ago


    Thane, India IDFC FIRST Bank Full time

    Role/ Job Title : Team Manager - Turbo Cross Sell Function/ Department : Turbo Cross Sell Job Purpose: The role entails driving business growth through overseeing team focused on cross selling banking products and services and closely collaborating with retail team for same. It involves leadership, strategic planning and ensuring multi product...

  • Android Developer

    Found in: Whatjobs IN C2 - 5 days ago


    Mumbai,Navi Mumbai,Thane, India team management services Full time

    Company Profile : Our client is a 14+ years old end to end fastest growing software development company with around 400 + people team size and having offices in New York, Mumbai, Pune and future plans to open offices in Ahmedabad and Bengaluru. With 14+ years of outsourcing software development services, we have served over 500+ clients globally. It makes...

  • Android Developer

    Found in: Adzuna IN C2 - 5 days ago


    Mumbai/Navi Mumbai/Thane, Maharashtra, India team management services Full time

    Company Profile : Our client is a 14+ years old end to end fastest growing software development company with around 400 + people team size and having offices in New York, Mumbai, Pune and future plans to open offices in Ahmedabad and Bengaluru. With 14+ years of outsourcing software development services, we have served over 500+ clients globally. It makes...

  • Team Leader

    Found in: beBee S IN - 4 weeks ago


    Mumbai/Thane, India iimjobs Full time

    Responsibilities- Building a pipeline of customers, tapping into existing database and building newer channels of potential clients.- Contributing marketing and sales inputs for building on strategic plans- Competitor Analysis.- Identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting...

  • Team Manager

    Found in: beBee S IN - 3 weeks ago


    Mumbai/Navi Mumbai/Thane, India iimjobs Full time

    Specification for Team Leader - VRM :- Candidates currently a Team Leader for VRM Channel in their existing organization preferred- Banking ( Private and MNC )- Max Age-Below 38 years- Maximum budget for the role - Rs.25Lakh and Grade - AVPRequired Candidate profile : - Monitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for...

  • Whs Officer

    2 days ago


    Thane, India ASSPL - Maharashtra Full time

    Bachelor's in Environment, Health & Safety or Industrial Safety Engineering. M.Tech in Safety or relevant stream The Site Safety officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the...

  • Global Procurement Manager

    Found in: Talent IN 2A C2 - 2 days ago


    Thane, India Domnic Lewis International Full time

    Domnic Lewis has been mandated to hire Global Procurement Manager for Thane locationGlobal Procurement Manager (USA Shift) Lead Planning & Procurement COE: Direct the development and operations of the Planning & Procurement Center of Excellence (COE) team to provide actionable insights. Collaborate with operational leaders to enhance supply chain...

  • WHS Officer

    Found in: Talent IN C2 - 3 days ago


    Thane, India ASSPL - Maharashtra Full time

    The Site Safety officer must be an effective communicator and send clear, concise and consistent messages, both verbally and in writing. This individual must instruct and train Operations Leaders in company safety policies and assist the operations site teams in incorporating our safety standards at their site. The Site Safety officer will be required to...

  • Plant Head | Coil Spring Manufacturing

    Found in: Whatjobs IN C2 - 2 weeks ago


    thane, India Michael Page Full time

    Only candidates with exposure in manufacturing of coil spring Only candidates with at least 12yrs+ of work experience About Our Client Our client is Indian company who are a leader in precision engineering company. They are hiring a leader for the position of Plant Head for the coil spring manufacturing business. Job Description ...


  • thane, India Revvity Full time

    Location : Mumbai (Hybrid). Job Description Summary: The role will lead the newly developed Analytic, Planning, and Procurement Center of Excellence as we staff up that team for global support. Responsibilities: Lead the development and operations of the Planning & Procurement Center of Excellence (COE) team to deliver actionable insights...


  • Thane, India Revvity Full time

    Location : Mumbai (Hybrid). Job Description Summary: The role will lead the newly developed Analytic, Planning, and Procurement Center of Excellence as we staff up that team for global support. Responsibilities: Lead the development and operations of the Planning & Procurement Center of Excellence (COE) team to deliver actionable insights and...

  • EHS Officer

    1 week ago


    Thane, India ASSPL - Maharashtra Full time

    3+ years previous experience in Environment, Health & Safety or ME in Industrial Safety Engineering - Bachelor’s degree in engineering or a related field required. - Experience in reputed private or government organisations - Experience managing multiple direct reports. - Must be flexible regarding shifts. - Experience implementing lean principles and...

  • Safety Officer

    5 days ago


    Thane, India ASSPL - Maharashtra Full time

    3+ years previous experience in Environment, Health & Safety or ME in Industrial Safety Engineering - Bachelor’s degree in engineering or a related field required. - Experience in reputed private or government organisations - Experience managing multiple direct reports. - Must be flexible regarding shifts. - Experience implementing lean principles and...

  • Whs Officer

    1 day ago


    Thane, India ASSPL - Maharashtra Full time

    2+ years previous experience in Environment, Health & Safety or ME in Industrial Safety Engineering - Bachelor’s degree in engineering or a related field required. - Experience in reputed private or government organizations - Experience managing multiple direct reports. - Must be flexible regarding shifts. - Experience implementing lean principles and...

  • Learning and Development Specialist

    Found in: Whatjobs IN C2 - 7 days ago


    Thane, India Target Publications Pvt. Ltd. Full time

    Role:TheLearning & Development Specialist plays a critical role in enhancing the sales skills, knowledge, and performance of the sales team through the design, delivery, and evaluation of training programs. They collaborate with sales leaders, subject matter experts, and other stakeholders to identify training needs, develop relevant curriculum, and...

  • Quality Analyst

    Found in: Whatjobs IN C2 - 2 weeks ago


    thane, India Kotak Mahindra Bank Full time

    We are currently looking for experienced Quality Analyst who would be responsible for conducting call audits, call monitoring and would act as SME for quality management systems.Role: CEC-Analyst-Service QualityGrade: M2/M3Location: Thane, Noida, HyderabadRoles and responsibilities:Manage and monitor operational activities related to successfully completing...

  • Sales Trainer

    Found in: Whatjobs IN C2 - 1 day ago


    Thane, India ProntoSys Full time

    Position: – Sales Trainer - International Calls (UAE Customers)Work Days: 5 Days a week (10AM-7PM) Monday to FridayWork Mode: OfficePayout: Rs 25000 to Rs 35000 per month* .Company DescriptionProntoSys is a global Digital Marketing Company with offices in Dubai, London, Australia, Mumbai, and Gurugram. We specialize in providing a comprehensive range of...