International Voice Process Analyst

Found in: beBee S IN - 1 month ago

Gurgaon, India Ernst and Young Full time

Job Title: International Voice Process Analyst Employment Type: Full-Time Location: Gurugram, Haryana Term: 12 months (Renewable) Shifts: EMEA (1:30 pm - 10:30 pm) Company Overview: EY is a global leader in assurance, tax, transaction, and advisory services. We aim to build a better working world by helping businesses solve their toughest challenges, grow, and thrive. Join us in Gurugram, Haryana, as we embark on a journey of innovation and excellence. Job Description: We are currently seeking a dedicated Project Analyst for one of our global telecommunication client to join our team in Gurugram, Haryana. The successful candidate will be responsible for handling international customer inquiries and issues through voice calls and online front-end operations. Additionally, they will identify and integrate upselling opportunities, adapt sales pitches based on customer responses, and prioritize customer satisfaction. Key Responsibilities: - Handle international customer inquiries and issues through voice calls with precision and professionalism. - Manage online front-end operations to ensure smooth customer interactions. - Identify and integrate upselling opportunities into customer interactions. - Adapt sales pitches based on customer responses and needs. - Prioritize customer satisfaction and promptly resolve any issues or concerns. Key Requirements: - Bachelor's degree in any discipline. - 2-12 months of experience in a customer service role, preferably in an international voice process. - Excellent verbal and written communication skills in English, with a neutral accent. - Strong problem-solving and interpersonal skills. - Ability to work flexible hours. Perks & Benefits: - Transport facility available as per the clients policy. - Meals provided as per the clients policy. - Opportunity to work with a dynamic and global team. - Career growth and development opportunities within the organization. How to Apply: If you are interested in this exciting opportunity, please submit your resume/CV to Please mention your current and expected salary in the email subject line. Note: Only shortlisted candidates will be for further evaluation. Join us at EY and be part of a collaborative team dedicated to making a positive impact on businesses and communities worldwide.

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