MS Engineer

1 month ago

New Delhi, India NTT Full time

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Your career here is about believing in yourself, and taking on great opportunities and new challenges.Itâs about growing your skills and expertise in your current role and preparing yourself for the future.  Thatâs why we encourage you to take every opportunity to grow your career within our great global team.

Are you ready to take the next step in your career?

The MS Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The MS Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests.

Radford reference:

"Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and/or network-based (cloud) product systems. Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions. Analyzes, designs, acquires and implements projects for LAN and/or WAN systems. Plans, designs, acquires and implements telecommunications voice/wire systems. At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set."

What you'll be doing

Key Roles and Responsibilities:

  • Monitors client infrastructure and solutions
  • Identify problems and errors prior to or when they occur
  • Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction
  • Investigate first line incidents assigned and identify the root cause of incidents and problems
  • Fulfil approved requests following agreed procedures
  • Provide telephonic or chat support to clients when required
  • Execute approved maintenance activities including patching and configuration changes
  • Follow the required handover procedures for shift changes to ensure service continuity
  • Report and escalate incidents where necessary
  • Ensure the efficient and comprehensive resolutions of incidents and requests
  • Proactively identify opportunities for work optimisation
  • Update existing knowledge articles or create new ones
  • Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities.

Knowledge, Skills and Attributes:

  • Ability to communicate and work across different cultures and social groups
  • Ability to plans activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurised environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey

Academic Qualifications

  • Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)

Advantageous certifications:

  • Up to date and relevant ITIL certification (Foundation Level)
  • Cisco Certified Network Associate - Routing and Switching (CCNA-R/S)
  • Cisco Certified Network Associate - Wireless (CCNA-WL)
  • Riverbed Certified Solutions Associate - WAN Optimization (RCSA-W)
  • Cisco Certified Network Associate - Security (CCNA-SEC)
  • Check Point Certified Security Administrator (CCSA)
  • Check Point Certified Security Administrator NG with Application Intelligence (CCSA-NG AI)
  • VMware Certified Professional vSphere
  • IP, WINS, DHCP, DNC, etc
  • MS-Office, MS-Outlook, Symantec Backup Exec, Symantec EndPoint Protection, Symantec System Recovery, Citrix Go-To-Assist
  • MS-Active Directory
  • MS-Windows Server
  • MS-Windows XP Professional
  • MS-Windows Terminal Server
  • MS-Exchange Server
  • MS-SQL Server
  • MS-IIS Server
  • Citrix Metaframe
  • Switches and Routers
  • SonicWall Firewalls and SSL VPN Security Appliances
  • Cisco Firewalls and Routers
  • Cisco Certified Network Associate - Data Center (CCNA-DC)
  • MCSA+VCP, RHCE or equivalent
  • Cisco Certified Network Associate - Video (CCNA-VID)
  • Cisco Certified Network Associate - Voice (CCNA-V)

Additional certifications

  • Cisco Certified Network Professional - Routing and Switching (CCNP-R/S)
  • Cisco Certified Network Professional - Wireless (CCNP-W)
  • Cisco Certified Network Professional - Security
  • Check Point Certified Security Expert (CCSE)
  • Certified Partner SE - Security
  • Cisco Certified Network Professional - Data Center (CCNP-DC)
  • Blue Coat Certified Proxy SG Professional
  • Cisco Certified Network Professional - Voice (CCNP-V)

Any of the above certifications is a plus. The MS â Services Engineer (L1) is expected to gain certifications relevant to services supported. Certifications carry additional weight on candidateâs qualification for the role.

Required Experience:

  • Entry level experience or completion of relevant intern program
  • Entry level experience with troubleshooting and providing support required in network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation.
  • Working knowledge of management agent, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Center, Telephony, Exchange, Storage, Cloud, Backup etc)

Skills Summary

What will make you a good fit for the role?

Workplace type:

On-site Working

Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Senior System Engineer

    3 weeks ago

    Delhi, India Coders Connect Full time

    Job DescriptionLocation:Bruchsal (Karlsruhe) , Germany (onsite)Coders Connectis partnering with an aviation and drone industry market leader. Be part of an innovative team in personal air mobility and constantly push the boundaries of what is possible. If you're passionate about innovation, seize this exciting opportunity to be part of a dynamic team.Your...

  • D365 /CRM /CE Functional Consultant /CE Technical Consultant /D365FO /D365SCM /MS DYNAMICS Consultan

    15 hours ago

    new delhi, India Sonata Software Full time

    Hello All,#HiringAlert ! #D365 #CRM #CEFunctionalConsultant #CETechnicalConsultant #D365FO #D365SCM #MSDYNAMICSWe are currently hiring for a D365 CE Functional or Technical Consultant at Sonata Software. The consultant will be responsible for analyzing business requirements, providing consulting, technical support, Functional Support for MS...

  • Specialist System Engineer-MS Exchange

    7 days ago

    Delhi, India HTD Resources Full time

    Specialist System Engineer-MS Exchange-(240007K1)MissionsLevel Matrix- MS ExchangeCategory- L2, Exp: 4-6 yrsBudget: 8.5 LPAServices-IMSWork under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth.1) Very good understanding of Microsoft Exchange and Mobility topics.2) Sound knowledge of Exchange and AD...

  • Specialist System Engineer-MS Exchange

    7 days ago

    delhi, India HTD Resources Full time

    Specialist System Engineer-MS Exchange - (240007K1)MissionsLevel Matrix- MS ExchangeCategory- L2, Exp: 4-6 yrsBudget: 8.5 LPAServices-IMSWork under pressure and fast-paced environment to resolve issues quickly and ensure the daily operation is smooth.1) Very good understanding of Microsoft Exchange and Mobility topics.2) Sound knowledge of Exchange and...

  • Software Developer

    3 weeks ago

    Delhi, India Open Destinations Full time

    Job Title: Software Developer (MS SQL Server)Reporting Manager: Technical Project ManagerJob Location: Goa, IndiaWe are seeking a skilled and experienced Database Programmer with expertise in MS SQL Server to join our traveltechnology company. As a Database Programmer, you will play a vital role in designing, developing, and maintainingour database systems...

  • IT Software Engineer, Chapter lead, MS Fabric/Power BI

    5 days ago

    Delhi, India UBS Full time

    Your roleAre you a self-starter looking to share your experience and support a Reporting and Analytics journey within Finance IT?Do you want to design and build next generation Finance applications using the latest technologies?We're looking for a Reporting/Data engineering software engineer to:Lead with the experience of 15 + years in the field of MS Fabric...

  • Senior Design Engineer

    1 week ago

    new delhi, India Larsen & Toubro Full time

    Should have experience and be able to design and develop marine platform engineering systems, prepare system drawings and schematics based on required scaling, equipment population and interface requirements.  Should have understanding of Piping and Instrumentation diagram, requirement of system interfaces and use of CAE design tools (FlowMaster or...

  • Senior Design Engineer

    4 weeks ago

    New Delhi, India Larsen & Toubro Full time

    Should have experience and be able to design and develop marine platform engineering systems, prepare system drawings and schematics based on required scaling, equipment population and interface requirements.  Should have understanding of Piping and Instrumentation diagram, requirement of system interfaces and use of CAE design tools (FlowMaster or...

  • Senior Engineer(Static)

    2 days ago

    New Delhi, India Eram Talent Full time

    We are seeking a highly qualified and experienced Senior Engineer (Static) to join our team in the field of Oil and Energy. We are committed to providing exceptional recruitment solutions to our clients. We have a strong global reach and network, which enables us to provide high-potential professionals with sophisticated skills from various industries such...

  • Design Engineer

    1 week ago

    new delhi, India Larsen & Toubro Full time

    Should have experience and be able to design and develop marine platform engineering systems, prepare system drawings and schematics based on required scaling, equipment population and interface requirements. Should have understanding of Piping and Instrumentation diagram, requirement of system interfaces and Should have capability of doing calculations of...

  • Design Engineer

    4 weeks ago

    New Delhi, India Larsen & Toubro Full time

    Should have experience and be able to design and develop marine platform engineering systems, prepare system drawings and schematics based on required scaling, equipment population and interface requirements. Should have understanding of Piping and Instrumentation diagram, requirement of system interfaces and Should have capability of doing calculations of...

  • Senior Engineer(Static)

    1 week ago

    new delhi, India Eram Talent Full time

    We are seeking a highly qualified and experienced Senior Engineer (Static) to join our team in the field of Oil and Energy. We are committed to providing exceptional recruitment solutions to our clients. We have a strong global reach and network, which enables us to provide high-potential professionals with sophisticated skills from various industries such...

  • Senior Engineer(Static)

    4 weeks ago

    New Delhi, India Eram Talent Full time

    We are seeking a highly qualified and experienced Senior Engineer (Static) to join our team in the field of Oil and Energy. We are committed to providing exceptional recruitment solutions to our clients. We have a strong global reach and network, which enables us to provide high-potential professionals with sophisticated skills from various industries such...

  • Cost Engineer

    3 weeks ago

    new delhi, India Eram Talent Full time

    Eram Talent is seeking a highly motivated and experienced Cost Engineer to join our team in Saudi Arabia. As a leading talent acquisition company, we specialize in providing recruitment solutions to the oil and energy industry. The Cost Engineer will play a key role in analyzing project costs, creating budgets, and ensuring cost-effective solutions for our...

  • Cost Engineer

    4 weeks ago

    New Delhi, India Eram Talent Full time

    Eram Talent is seeking a highly motivated and experienced Cost Engineer to join our team in Saudi Arabia. As a leading talent acquisition company, we specialize in providing recruitment solutions to the oil and energy industry. The Cost Engineer will play a key role in analyzing project costs, creating budgets, and ensuring cost-effective solutions for our...

  • Design Engineer

    2 weeks ago

    New Delhi, India SMS group India Full time

    The candidate should be a Mechanical Engineer with working experience in designdepartment, specifically in iron making plants, water & gas treatment, Oil & Gas.The ideal candidate should have the ability to develop and implement standard Engineering practices, as well as to provide detailed documentation upon project completion. Experience / exposure in...

  • Ui/ux Designer

    4 weeks ago

    New Delhi, India MS MATRIMONY PRIVATE LIMITED Full time

    **Responsibilities**: - Develop high-fidelity user interfaces and user experience designs across desktop, mobile, and various devices. - Collaborate closely with development teams to create designs that offer distinctive and captivating user experiences. - Produce wireframes and design prototypes for product development, including comprehensive design...

  • Senior Design Engineer

    1 week ago

    new delhi, India Larsen & Toubro Full time

    Design / work experience in marine industry with understanding of structures design codes / norms, strength calculations, hydrodynamics and hydrostatic calculations and use of 3D CAD design tools. Proficiency in Ansys preferred. Proficiency in MS office and Autocad is essential. Knowledge/ experience of working in 3D CAD-PLM environment is preferable....

  • Senior Design Engineer

    4 weeks ago

    New Delhi, India Larsen & Toubro Full time

    Design / work experience in marine industry with understanding of structures design codes / norms, strength calculations, hydrodynamics and hydrostatic calculations and use of 3D CAD design tools. Proficiency in Ansys preferred. Proficiency in MS office and Autocad is essential. Knowledge/ experience of working in 3D CAD-PLM environment is preferable....

  • Engineering Coordination Cheif

    4 weeks ago

    New Delhi, India Çalık Enerji Full time

    QUALIFICATIONS AND JOB DESCRIPTIONWe, as Çalık Enerji, offer the energy from nature to the people to build a better and sustainable future.Since its establishment in 1998, Çalık Enerji has become one of the world’s leading energy companies, bringing the energy of nature to the service of people through successful projects conducted across a wide...