Analyst/Senior Analyst

1 month ago

Bangalore, India Colt Technology Services Full time

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure. 

Role Profile

Role title:

Analyst / Sr. Analyst - Quoting

Colt Level:

PT2

Function:

Quoting Team

Reports to:

Team Leader

Location:

Gurgaon/Bangalore

Role purpose

The aim of this role is to process and provide quote/pricing for the requests received from customers and sales team.

Key accountabilities

Understand the customer / sales requirements and produce quotes within agreed timelines.
The activity includes building connectivity checks,  procuring OLO cost from third party suppliers and pricing by using colt pricing tools, offnet supplier tools, price books, price lists, discount rules etc.
Communication with sales on regular basis and update the work instructions  as per business and process requirements
Create and maintain internal process documentation, administrative logs and report to management on regular basis.
The analyst is responsible to send the offer to the sales/customer and report the quote accurately in order to link the quote when the offer is accepted to an order.
Participate in system, tool and process changes and adopt new ways of working.
Keeping apprised with new products and technologies.


Other accountabilities (optional)

Attend all trainings required to gain knowledge in this domain.


Key performance indicators (financial and non-financial)

Manage Productivity targets as per the defined criterion
Maintaining high level of accuracy in quoting process
KPI as per SLA


Relationships and key contacts

Interact with

Customers / Sales
Pricing/Procurement Teams
Internal Teams
Sales / Inside Sales
Service Delivery
CRMs
Sales Engineer
System & Cost Automation Team
Suppliers


Role specific requirements

Skills & Experience

Telecom background preferred. Technical knowledge can be an added advantage.
Good spoken and written English language skills
Experience in speaking to customers & Sales
Experience in written communication to customers
Adopts a flexible and results orientated approach
Foreign language can be an added advantage
Basic knowledge of MS office required


Qualifications

Any Graduate (Technical degree preferred) with 2-3 years of experience
Behaviours

Can see through customer’s eyes : take time to understand my customers’ and how I contribute to their success
Works on own initiative where necessary
Ability to cope with stress, solve problems and deal with a variety of situations
Ability to work well under pressure and meet tight deadlines
Plans effectively, anticipates potential problems and takes responsibility to prevent them.  
Communicates with others openly and honestly
Demonstrates a 'can-do' attitude with enthusiasm and a personal          willingness to improve
High level of accuracy and attention to detailed methodical and thorough approach to work
Good team player with positive attitude
 

What we offer:

Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.


In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.


Some benefit examples are:
•Flexible working and relaxed dress code
•Two days annually to spend on volunteering opportunities
•Access to Online-learning Platform
•Business mentoring
•option of parking slots in the Colt Campus
•lunch vouchers

 

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