SAP BASIS Service Delivery Lead

At DuPont, we are working on things that matter; whether itâs providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. 

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter 

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. 

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

ERP Technology Basis Service Delivery Lead

At DuPont, we are working on things that matter, whether itâs providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers in this global pandemic.

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all Can chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.

Your key responsibilities:

 Service Management

• Responsible for integrated incident and problem management. Lead incident response efforts within service delivery for any incidents impacting the application portfolio
• Responsible for change, release management, and testing associated with non-impact, operational readiness, and transition acceptance
• Responsible for communications and interfacing with internal and external stakeholders impacted, or potentially impacted, by service disruption, additions, changes, and/or reductions in service
• Responsible for service delivery decisions made to ensure application service level targets are met or exceeded (e.g., performance and availability)
• Responsible for information security and compliance
• Responsible for driving continuous improvements and innovation
• Responsible for 24x7 365 support

Technical

⢠Provides technical guidance to ERP Technology team on establishing standards and requirements, evaluating, and directing enhancements, and implementing solutions for systems configuration, design and implementation and performance monitoring as required.

⢠Designs and develops SAP architecture requirements and specifications to ensure the system is meeting corporate needs.

⢠Ensure all Enhancements, projects (SAP based and interfacing) systems are installed and operate reliably and efficiently in a secure environment. This includes working with the hosting, infrastructure, functional and application vendors on configuration and maintenance of network, high availability and disaster recover solutions.

⢠Liaise with the functional SAP experts and business teams in order to assist with the ongoing functional support of SAP and interfacing systems.

⢠Build annual maintenance calendars for SAP systems, planning and execution of maintenance, stakeholder communication plans for maintenance

⢠Establish and run a robust operating model across the multiple tracks within the portfolio for operational discipline and efficiency

Skills, Education and Experience:

• Experience Level- (8- 11 Years)
• Desired qualification Bachelor of Computer Science/Engineering.
• Responsible for the implementation, service level and life-cycle management of Enterprise Solutionsâ Portfolio of SAP Applications
• The SAP Basis Administrator will be responsible for the implementation, deployment, support and administration SAP and integrated systems.
• Work collaboratively with various application management and project teams.
• Good understanding and experience with Operation Systems (Linux, AIX, etc.) and Databases (HANA, MSSQL, DB2, etc.).
• Familiar with SAP Software Logistics tools especially those for system maintenance and provisioning, like SUM, SWPM, etc.
• At least 2 full-cycle experience in SAP Upgrade/Migration projects as upgrade/migration consultant, or strong evidence of general basis experience.
• Experience in SAP Upgrade/Migration projects as technical lead or project manager is a plus.
• Perform HANA database upgrades and patches, as required
• Hands-on experience with SAP Basis tasks such as designing and implementing landscape and infrastructure, client strategy, capacity planning (sizing), high-availability and disaster-recovery setup, backup and recovery strategy, storage systems, SAP upgrades, OS/DB migration, System refresh & client copies and Basis administration.
• Experienced in SAP implementation, upgrades and migrations to Suite on HANA, BW on HANA, and cloud integration, cloud migrations.
• Good Knowledge on DB2 database.
• High Availability (HA) /Disaster Recovery (DR) technologies including design and implementation of Geographically Dispersed HA/DR
• Acts as the highest-level escalation point for the team.
• Good knowledge of SAP supported virtualized environments such as VMWare and Hyper-V as well as Public Cloud IaaS offerings such as Amazon Web Services, Microsoft Azure.
• Detailed knowledge of supported SAP operating systems including Linux, Windows and AIX
• Expert knowledge of performance tuning at the server, database, and application levels. Expert knowledge in Backup design and support.
• Desired Programming skills. Experience with application production environments and managing multiple databases.
• Good experience with database design, administration, and maintenance in distributed environment
• Hands-on experience with SAP Basis tasks such as designing and implementing landscape and infrastructure, client strategy, capacity planning (sizing), high-availability and disaster-recovery setup, backup and recovery strategy, storage systems, SAP upgrades, OS/DB migration, System refresh & client copies and Basis administration.
• Experience working with Vendors, SLAs, product roadmaps, and support lifecycles
• Desired SAP Certifications in SAP S/4 HANA, HANA, OS/DB Migration.
• Strong understanding of various SDLC, Agile methodologies
• Full cycle implementations of SAP modules. Experience on implementation / support of Finance is desirable.
• Experience working with Vendors, SLAs, product roadmaps, and support lifecycles
• PMP & ITIL certifications preferred

Leadership Competencies:

• Strong verbal and written communication skills
• Critical thinking, strong analytical and conceptual understanding
• Senior level IT and Business Stakeholder Management
• Ability to work with cross functional global teams
• Strong competencies in organizing and managing teams, establishing Operating models, service delivery process for 24X7 efficient operations

Preference will be given to these candidates:

• Immediate Joiner/ 1 months of Notice Period
• Knowledge of SAP BASIS with 8 to 11years of exp
• Knowledge of DB2- Data Base, Life cycle management, Upgrades, Transitions and Vendor Management

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DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information.