Senior Consultant- Project Management- Development

Found in: beBee S IN - 4 weeks ago

Bangalore, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

Flexible work arrangements are making companies rethink how they do business and helping them to run more effectively. To be agile and competitive in the digital era, employees need real-time access to information from anywhere. By providing direct access to SAP SuccessFactors solutions, the SAP SuccessFactors Mobile app makes it effortless for employees to engage with HR processes and complete tasks quickly, using the device that is always with them. It makes HR processes available anytime and anywhere. It offers comprehensive features including productivity, time and attendance, talent management, learning, among others. 

 

WHAT YOU WILL DO: 

· As a Senior Triage manager in our team, you will be focused on customer issues/escalations for the SAP SuccessFactors Mobile product

· You will help troubleshoot the customer issues with minimal guidance from the other stakeholders including Product and Engineering and find if the issue is valid or not. This will help Product and Engineering focus on valid customer issues

· You will also be offered the opportunity to influence the focus of areas of improvement, drive overall Triage process improvements across the entire Mobile product

 

WHAT YOU BRING: 

· 2+ years of overall experience in iOS/Android application development/testing

· 3+ years of Program/Project Management

· Expert knowledge of computer science or related field, with strong competencies in software design

· Ability to communicate effectively with Senior leaders from Product Management, Engineering, Customer Support, Customers, and other team members

· Ability to troubleshoot Mobile customer issues with minimal support from other stakeholders

· Monitor/provide regular updates on customer issues. Communicate escalations to the Senior leaders effectively

· Create informative metrics to point out problematic areas/areas that need attention 

· Identify, implement, and enforce process changes to help reduce incoming customer issues

· Ability to work effectively with global teams in US and China

· Overall 5+ years of experience in Software Development

· Experience in developing/testing in other areas besides iOS/Android, including but not limited to Java, HTML5, Python

· Experience with cloud application and understand the cloud operation model

 

MEET YOUR TEAM: 

Strengthening the connection between HR and operations by bringing together core HR and payroll, talent management, learning, people analytics, and employee experience management with other enterprise applications and processes, SAP SuccessFactors Human Experience Management Suite (SAP SF HXM) unit enables businesses to thrive in the new normal. 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 389159  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

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