Team Manager

1 month ago

Chennai, India Cognizant Technology Solutions Full time

Process Leaders

Qualification:

- Graduate in Science / Engineering
  • [BTECH, MBA, MCA].

Responsibility:

Innovation:

  • • Proposes and elicits innovative solutions through discussions with team members by cascading information on Process Core.
  • • Enhances team members knowledgebase by encouraging and creating opportunities for crosstraining in other product lines within the business.
  • • Encourage and participates in best practices sharing, within and across teams, through different forums.
  • • Plans, monitors and evaluates delivery of agreed upon action items by keeping stock of the factors impeding the progress and also proposes alternatives to overcome the same.
  • • Communicate business case with the team, clients and senior managers and secures their buy in.
  • • Enables sustainable change by setting up systems to support the new end state.

Problem Solving:

1 Promotes knowledge enhancement through exposure to Process One Framework using the levers such as:

  • *LSS.
  • *Analytics.
  • *Operational Excellence.
  • *Automation.
  • within the business, Motivates the team to innovate and change processes through knowledge enhancement and expertise.
  • 2 Positively assesses the feasibility of process improvements proposed by the team members and promotes these improvements to lead to operational efficiencies.
  • 3 Proactively looks for opportunities for innovation in his/her own areas and discusses such opportunities with others.
  • 4 Identifies and analyses problems/issues in a timely manner and accurate manner using a detail oriented approach (DMAIC/LEAN/CRISP/IPA etc).
  • 5 Breaks down the problem into manageable parts, providing inputs to supervisors and helping them arrive at a solution suitable to the process.
  • 6 Understands interdependencies of processes and issues and considers impact of one process or issue on others.
  • 7 Makes timely decisions at a process level and collaboratively explores solutions for the process level issues/improvements.
  • 8 Listens to others ideas on change and participates in such discussions, develops team's ability to implement change by active guidance.

Stakeholder Management:

  • 1 Consistently delivers on customers' expectations.
  • asks for feedback from customers and proactively looks for opportunities for improvement.
  • 2 Proactively informs clients of new developments and keeps them apprised of issues and challenges.
  • 3 Understands and seeks information on client needs/culture/background and asks for clarification wherever needed.
  • 4 Creatively identified the right resources to complete work effectively, allocating it appropriately amongst team members.
  • 5 Understands client issues fully and resolves them in one's own area.
  • 6 Adheres to SLA's and maintains critical client delivery parameters by tracking and monitoring them (Productivity releases/Automation Release etc).
  • 7 Demonstrates complete control of daytoday operations.

Communication and Project Management (This covers Governance):

  • 1 Tailors communication depending on audience, able to simplify for junior team members.
  • 2 Uses effective medium to communicate messages appropriately to the audience, including mail, phone, team meetings of onetoone discussions.
  • 3 Demonstrates effective listening skills to enable better interpretation of the situation.
  • 4 Communicates in clear, concise way and articulates thoughts effectively uses effective written communication.

Team management:

Team:

  • Collaborate and work as a team.
  • Proactively support team building and on boarding efforts.

Capability Development:

  • Coach junior team members and new hires.
  • Estimate, Plan, Budget, Sequence, Hire/Induct, Train, Coach, Appraise, Certify, Promote, Motivate, Catalyze, Energize, Enable Green Belts & New Black Belts.

Knowledge Sharing:

  • Conduct internal KSS sessions.
  • Participate in learning/knowledge based activities such as process hackathon, process quiz etc,.
  • Present white papers in internal/external forums.

Must Have Skills

  • Speaking English

Good To Have Skills

  • Bill Inquiry Handling

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