Senior Technical Consultant

JOB LEVEL

EMPLOYEE ROLE

The Consultant / Senior Consultant â Adobe Campaign is a technical role that requires providing Consulting advice and support to Clients for Implementing Adobe Campaign solution and any technical advisory required afterwards. This is a client-facing role and requires consultant to liaise with the client, understand their technical and business requirements and then Implement Adobe Campaign solution in a manner client gets most value out of the solution. Consultantâs main objective is to drive successful delivery and maintaining a high level of satisfaction for our customer.

The Senior Technical Consultant will enable client success by providing innovative solutions leveraging Adobeâs Digital Marketing Suite of products. The consultant will develop coding best practices and solutions that integrate with the clientâs current online infrastructure including mobile and any third party advertising efforts. The role includes utilizing and developing best practices for integrating Digital Marketing Products with existing websites, providing support and training to other marketing specialists as needed, mentoring new Development Consultants, maintaining documentation of solutions and integrations, continuing education on new technologies and platforms that provide benefit to the Digital Marketing Suite and the implementations and delivering top notch solutions to clients.

• Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to):
  • Work with Clients to assess requirements
  • Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows
  • Configure the Adobe Campaign solution to customersâ requirement including Campaigns set-ups, building web pages using Scripting
  • Develop customer specific solutions where necessary and document them
  • Proactive problem diagnosis, troubleshooting and resolution
• Create Implementation plans for new and existing clients
• Knowledge transfer/Training to customers on solution implemented
• Product Installations, Upgrades and Configuration activities
• Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which donât have dedicated Project Managers
• Build great working relationship with Onshore Consulting team, Learn and Adopt best- practices from such teams globally
• Work closely with the Quality Assurance team to ensure professional delivery of technical implementations
• Act as a Development lead point of contact with Digital Marketing Consultants
• Learn multiple Adobe Digital Marketing Solutions and provide multi-product Enablement and Integration solutions to strategic clients
• Work with Digital Marketing Consultants to make recommendations in regards to Digital Marketing Suite technical implementations
• Support additional team members by mentoring and teaching
• Work closely with the Quality Assurance team to ensure professional delivery of Business Consulting Service to your clients

• Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
• Programming experience (Javascript / Java / VB / C# / PHP)
• Knowledge on Web Technologies like HTML, CSS would be a plus
• Good communication skills to ensure effective customer interactions, communications, and documentation
• Self-starter - Organized and highly motivated
• Fast learner, ability to learn new technologies/languages
• Knowledge of HTML DOM manipulation and page load events a plus
• Project Management skills a plus

• Ability to develop creative solutions to problems
• Able to multi-task in a dynamic environment
• Able to work independently with minimal supervision
• Experience leading team members will be a plus

Adobe is an equal opportunity/affirmative action employer. We welcome and encourage diversity in the workplace.

Technology Summary

Adobe's solutions meet the needs of a diverse customer base that spans from consumer to enterprise. The Digital Marketing Suite enables online marketing agility to enable organizations to attract new audiences, deliver targeted, relevant content, and optimize site campaigns real-time for increased click-through, conversions, and revenue. By combining Adobe's content creation tools and ubiquitous clients with Adobe's Online Marketing Suite, Adobe is well positioned to deliver solutions that can transform the future of engaging experiences and ecommerce across all digital content, platforms and devices. For designers, developers, and online marketers, an integrated workflow - with optimization capabilities embedded in the creation tools - will streamline the creation and delivery of relevant content and applications. This optimization will enable advertisers and advertising agencies, publishers, and e-tailers to realize greater ROI from their digital media investments and improve their end users' experiences.

Adobe Campaign (erstwhile Neolane) is a world-class, cross channel campaign management solution that powers marketers as they harness the intelligence of an integrated customer profile, build meaningful relationships with their customers, deliver relevant offers and messages, and orchestrate great experiences â in real-time; all through an open and flexible architecture.

At Adobe, weâre passionate about developing leaders at all levels of the organization from individual contributors to people managers. Anyone whoâs considering a career with us should know that we evaluate leadership based on these five capabilities:

• Demonstrating Strong EQ (Be Aware) â Having a keen sense of self awareness is the foundation of leadership at Adobe. Whether youâre an individual contributor or a people manager, youâre someone whoâs empathetic and mindful of your impact on others.
• Selecting Talent (Be a Recruiter) â Youâre a guardian and an ambassador for selecting talent at Adobe You recommend and recruit only the best. You embrace diversity of ideas, experiences and working styles because you know that diverse teams drive better business results.
• Role Modeling Check-In (Be a Coach) â We donât believe in annual reviews and rankings. Thatâs why, feedback flows constantly at Adobe. To succeed, youâll meet frequently with

your manager to receive ongoing feedback, set challenging performance expectations, and pursue continuous development opportunities.

• Leading change (Be an Agent of Change) â You readily adapt to business changes. Ambiguity or uncertainty never seems to stop you from working productively. Youâre maniacally focused on execution and youâre always looking at new approaches to resolving issues.
• Scaling the Business (Be an Owner) â You approach your role as if you own the business. The buck stops with you. Your goal is to always deliver an exceptional customer experience by listening to feedback and continuously looking to improve efficiencies.

The Digital Marketing team is focused on building the Adobe Marketing Cloud. With the Adobe Marketing Cloud, marketers have a complete set of analytics, social, advertising, targeting, web experience, and cross-channel campaign management solutions and a real- time dashboard that brings together everything they need to know about their marketing campaigns. Marketers can get from data to insights to action, faster and smarter than ever, and deliver the ideal experience to every customer, every time.

With Adobeâs rich heritage in content creation tools, Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately, designers, developers, marketers, advertisers, and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools, enabling the delivery of the right content to the right audience at the right time, regardless of the channel.

See what our employees have to say about their careers on the Engineering teams at Adobe in this video.

• Skip those awful âperformance reviews.â
• Work in a place that cultivates great leaders throughout the organization. A place that understands that product innovation comes from people innovation.
• Feed your brain and grow your skills with our educational assistance program.
• Take off for a four-week sabbatical after five years of employment. (As in âdonât even check your email the whole time.â)
• Give to your favorite cause each year, and weâll match your charitable donation
• Enjoy serious discounts on the Adobe software that will make friends jealous.
• Those âbest places to workâ lists love us (in multiple countries), hereâs why.
• Put your mind at ease with our health and welfare benefits, industry-competitive salary, and more.
• The work is awesome. The people are awesome. We think thereâs no better place to make an impact. See what our employees are sharing about Adobe life.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. Weâre glad that youâre pursuing a new opportunity at Adobe

Put your best foot forward:

1. Update your Resume/CV and Workday profile â donât forget to include your uniquely âAdobeâ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles youâre interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll. 

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youâre looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of  gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact accommodations@adobe.com.