Project Manager

4 weeks ago

Coimbatore, India timesjobs Full time
Project Manager

Employment Type: Full-time
Legal Entity: Bosch Global Software Technologies Private Limited

Company Description
Bosch Global Software Technologies Private Limited is a 100 PERCENT owned subsidiary of Robert Bosch GmbH, one of the world's leading global suppliers of technology and services, offering end-to-end Engineering, IT, and Business Solutions. With over 22,700 associates, its the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe, and the Asia Pacific region.

Manage end to end service delivery operations for Mobility Service
Manage various voice-based customer accounts for target customer clusters
Be responsible for managing the client relationship on a day-to-day basis through available communication channels
Keep management updated on a daily/weekly basis on the developments and progress of the assigned accounts
Actively participate in Process Engineering and Re-engineering activities
Manage a designated team of associates in Coimbatore & Bangalore locations
Responsible for the achievement of productivity targets (Daily /Weekly/ Monthly/ Quarterly/ Yearly) of multiple customer support teams
Responsible for ensuring expected quality standards for ALL deliverables
Facilitate a congenial and cohesive TEAM environment and ensure the team is always motivated
Track individual effort/output and provide feedback wherever necessary to the team towards constant improvement
Develop tools for efficient production
Responsible for Business expansion along with technology upgrade for the Mobility Service

Qualifications

12-15 years of overall experience with a minimum of 10 years in shared service/ services BPO industry (preferably with Technical Support or Customer Care processes) in Team manager or Senior Team lead roles
Experience in IT, IT Hardware, Telecom, or BFSI domain-based support programs
Should have wise knowledge in the telephony platform and TRAI regulations
Ability to manage operational staff working to tight timelines while maintaining quality
High standard of personal integrity (Dependability to handle extremely confidential information in a professional manner)
High level of Customer Focus, Accountability, High degree of ownership
Adaptable and able to handle multiple demands (Ability to multi-task)
Strong Knowledge in customer care or Technical Support processes
Strong analytical, logical reasoning skills
Exceptional organizational skills
Excellent Verbal & Written communications skills in English and Hindi

Qualifications

Engineering in the Automobile stream / equivalent degree

Additional Information

12-15 years of experience

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