technical writer

4 weeks ago

Chennai, India timesjobs Full time
# Job Details

**Summary**

- Chennai, Tamil Nadu
- A client of Randstad India
- Contract

posted 20 May 2024

Reference number: JPC - 97402

## Responsibilities

- Develop and maintain technical documentation for a variety of software products, systems, and processes in the airline domain, including user manuals, system guides, troubleshooting guides, and API documentation.
- Receive, prioritize and analyze problem tickets related to airline system, applications and processes and conduct RCA and collaborating closely with stakeholders.
- Monitor and analyze trends, patterns and recurring issues.
- Translate complex technical concepts and specifications into easily understandable language for a diverse audience of end-users, administrators, and technical support personnel.
- Create visually appealing flowcharts, diagrams, and schematics to illustrate system workflows, processes, and architectures using industry-standard tools such as Visio, Lucidchart, or Draw.io.
- Collaborate closely with subject matter experts, software developers, engineers, and project managers to gather information, validate technical content, and ensure documentation accuracy and completeness.
- Conduct thorough research and analysis to ensure alignment with industry standards, regulatory requirements, and best practices in technical writing and documentation.
- Provide training and support to internal teams and customers on using documentation effectively, resolving queries, and troubleshooting issues related to our products and systems.
- Continuously review and update documentation based on feedback, product enhancements, and changes in business requirements to ensure relevance and usability over time

## Requirements

- Bachelor's degree in Technical Communication, English, Computer Science, or a related field.
- Proven experience as a Technical Writer and analyst in the airline industry, with a solid understanding of aviation terminology, processes, and regulations.
- Strong proficiency in English, with exceptional writing, editing, and proofreading skills, as well as the ability to convey complex technical information clearly and concisely.
- Expertise in creating flowcharts, diagrams, and other visual aids using tools such as Visio, Lucidchart, or Draw.io to enhance documentation clarity and comprehension. Experience in ServiceNow and JIRA is an added advantage.
- Strong analytical ability to conduct RCA.
- Familiarity with complex computer systems, software development methodologies, and technical concepts, with the ability to translate them into user-friendly documentation.
- Experience working with cross-functional teams and stakeholders to gather requirements, validate content, and ensure documentation quality and accuracy.
- Knowledge of documentation tools and technologies, such as Microsoft Word, Confluence, as well as version control systems like Git, is a plus.
- Note: A resource with a background in software technical documentation is required. Please completely avoid technical manual and user guide writers.

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