Customer Care Executive

Job Title: Technical Customer Care Executive

Company Name: Corporate Steps

Location: Bangalore

Salary: Not Disclosed

Qualification:

Bachelor's degree in a related field

2-5 years of experience in technical customer support

Job Description:

Are you a customer-focused individual with a strong technical background? Corporate Steps, a renowned company, is seeking a Technical Customer Care Executive to join our team in Kolkata, West Bengal. In this role, you will be at the forefront of providing exceptional technical support to our valued customers.

Key Responsibilities:

Handle customer inquiries, technical issues, and provide timely resolutions.

Troubleshoot and diagnose technical problems, guiding customers through solutions.

Maintain accurate records of customer interactions and solutions.

Collaborate with the technical team to escalate complex issues.

Ensure customer satisfaction through effective communication and support.

Qualifications:

Bachelor's degree in a related field.

Proven experience in technical customer support, with 2-5 years of relevant experience.

Strong problem-solving and communication skills.

Proficiency in technical knowledge related to our products/services.

Ability to work in a fast-paced, customer-centric environment.

Join our team and be part of a company that values excellence in customer care. While the salary range is not disclosed, we offer competitive compensation and opportunities for professional growth.

FAQs:

Q: What qualifications are required for this role?

A: To be considered for the Technical Customer Care Executive position at Corporate Steps, you should have a bachelor's degree in a related field and 2-5 years of experience in technical customer support.

Q: What is the salary range for this position?

A: The salary for this role is not disclosed, but we offer competitive compensation.

Q: What are the key responsibilities of a Technical Customer Care Executive at Corporate Steps?

A: Technical Customer Care Executives are responsible for handling customer inquiries, troubleshooting technical issues, maintaining records of interactions, collaborating with the technical team, and ensuring customer satisfaction through effective support.