Systems Integration Advisor

2 weeks ago

Bangalore, India NTT DATA Services Full time

NTT DATA Services currently seeks L3 Support - SRE and Middleware with Scripting to join our team in Bangalore
Responsibilities:
• Drive innovation in digital technology & Innovation application portfolios, increase efficiency through automation, SRE and Agile with an emphasis on enhancing end user experience.
• Leading Team on all technical issues related to APP and WEB tier.
• Expert in Middleware Administration (WebLogic, Tomcat, Apache, IIS) and Strong working Experience in production support of middleware applications.
• Drive automation of manual repetitive operational tasks and Engineer solutions to automate production game plans.
• Perform trend analysis of repetitive production issues and engage relevant operation/development teams to address the failure patterns and incidents.
• Drive adoption of self-healing and resiliency patterns.
• Enhance the end-to-end application or system observability by enhancing the alarm setup or developing new dashboards using the monitoring/log analysis/analytic tools such as splunk, AppD, Elastic Search, PowerBI, Tableau etc.
• Closely work with enterprise SRE team and perform SRE maturity assessment for applications in scope, baseline current state metrics, establish SLI/SLOs, Error budget, Service Levels, monitoring, alerting and recovery objectives and perform periodic resiliency testing for all applications in scope.
• Manage the Toil Registry created for the group & Reduce toil by fine tuning existing monitoring/alarming setup or by developing tools to automate the routine tasks using ansible, shell scripting etc.
• Develop a solution for self-healing of alarms thus aiding in production Incident reduction.
• Enhance or fix the bugs in the existing patching & production release install scripts for improving the success ratio and own/participate in the root cause analysis using 5-Why approach.
• Recommend infra level solutions by proactively analyzing low level errors in application logs which are undetected to enhance the customer experience.
• Direct large-scale projects and application implementations from proof of concept through testing and installation.
• Troubleshoot high severity production incidents in real time, improve system availability & reliability by facilitating blameless postmortems to prevent problem recurrence.
• Apply analytics on historical monitoring or incident data for predicting issues and take proactive actions.
• Statistical gathering and analysis to assist architecture engineering and development teams in capacity planning requirements to support projected transaction volumes, response times and system availability targets.
• Collaboration with enterprise partners on issues and initiatives that impact the infrastructure.
• Add value to team delivery and work with team to complete tasks with high quality and actively learn new skills/technologies.

Essential Qualifications:
• Bachelor’s Degree or equivalent experience in any software engineering discipline.
• 10+ years’ experience in production support & SRE implementation in a large scale environments (preferably in banking domain.
• Hands on experience in web & middleware platform (apache, tomcat, WebLogic, PCF etc) in Linux/windows environments.
• Hands on experience in supporting PCF applications and microservice architecture-based applications.
• Hands on experience with monitoring/log analysis/dashboard tools such as Appdynamics, splunk, Elastic Search, Netcool, PowerBI, Tableau etc.
• Proficiency in shell scripting, ansible and one programming language such as python or JavaScript.
• Good knowledge in DevOps tools - GitHub, Jenkins, UCD and cloud platforms such as GCP.
• Knowledge in Database and network environments.
• Good knowledge in Agile and ITIL framework.
• Strong analytical and problem-solving abilities, with quick adaptation to new technologies, methodologies and systems.
• Demonstrate strong written, oral communication skills and documentation skills and able to work independently.
• Self-learner, understand technology environment and deliver faster.
• Willing to work in shifts (24x7 models)

Desired Qualifications:
• Experience in Unix Server Support domain.
• Cloud certification
• Experience with Tableau/ MicroStrategy or similar BI tools
• Bachelors or Master's degree in Computer Science, Software Engineering or a related field

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