Urban Company

2 months ago

VishakhapatnamVizagHyderabadGurgaonGurugramChennaiAndhra Pradesh, India iimjobs Full time

Urban Company is a tech-enabled home services marketplace. Customers use our platform to book services, such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, and painting, delivered in the comfort of their homes and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.

About the Role & Team Urban Company's India business is divided into three large verticals with several core categories within these verticals. Each category has an independent user offering and supply pool and is led by a business head

- Beauty vertical Salon for women: Skin-care services Salon for women: Hair, nails and make-up Men's grooming Spa therapy for men and women Treatments

- Home vertical AC and appliance repair Cleaning and Pest control Electricians, Plumbers, and Carpenters Painting

- Products business (Largely B2B sales)o Beauty & spa products: Both OEM and private labels Water purifiers, RO filters, etc. Home solutions story Cleaning products The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.

What you'll do:

There are 3 major roles within this mandate


- Onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered Ensuring no breakage in daily operations in your city Implementing growth and quality improvement initiatives in sync with category heads at central level

- Owning the above mandate will require you to do the following


- Building a strong connection with service professionals in your city. Deploying your analytical skills to deep dive into key business problems and propose solutions. Getting your hands dirty in terms of going on the ground to understand real issues, be it customer experience, partner onboarding, etc.


- Running tight processes and SOPs in the city related to partner onboarding, service quality improvement, etc.

What we need:

- Sharp and hungry professionals willing to go above and beyond to create an impact

- 6 months -2.6 years of work experience

- Bachelor's degree is mandatory

- Ability to work in a fast-paced environment, requires solving ambiguous problems and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground.

- Strong analytical skills

- Hustle and get things done attitude

- If deep problem-solving at scale, and a fast-paced work environment excites you, we would love to meet you and talk more

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