Support Engineer II, Alexa Shopping

1 week ago


Chennai, India Amazon Full time

Description

Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.

Key job responsibilities

. Triage & resolve the issues using dashboards & Tools.

· Drive root cause analysis of repeated issues.

· Automate the solution for the repeated issues.

. Develop solutions to aid operations and maintenance.

. Update knowledge book with new issues to be referenced in future.

. Review processes and look for optimizations and improvements.

Basic Qualifications

  • 3+ years of technical support experience

Preferred Qualifications

  • Bachelor's degree in computer science or equivalent


  • Chennai, Tamil Nadu, India Amazon Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • Chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Bachelor's degree - Speak, write, and read fluently in English Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling...

  • Process Lead

    4 weeks ago


    Chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...

  • Process Lead

    4 weeks ago


    chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • Chennai, India ADCI MAA 12 SEZ Full time

    Proven work experience as a Content Writer, Copywriter, or similar role. - Excellent writing and editing skills with a strong command of grammar, punctuation, and style. - Certification in any of the following: Content Writing, Creative Writing, English Literature, English, Literary Arts, Linguistics, English as a Second Language Teaching. - Exceptional...


  • Chennai, India ADCI MAA 12 SEZ Full time

    Bachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...


  • chennai, India ADCI MAA 15 SEZ Full time

    The Alexa Communications team’s mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational...


  • Chennai, India ADCI MAA 15 SEZ Full time

    The Alexa Communications team’s mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. It's still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational...

  • Support Engineer II

    4 weeks ago


    Chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • Chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • Chennai, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • chennai, India ADCI MAA 12 SEZ Full time

    **Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon**Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our...


  • Chennai, India ADCI MAA 12 SEZ Full time

    **Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon**Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Bachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial...


  • Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    Join the team that brought you the Echo Show, a touch-screen enabled Alexa device that supports video calling, music, weather, and more We're just getting started, and we'd love to have you join us to bring innovative experiences to millions of customers. As a software engineer in the Alexa Devices team, you will help drive innovation by developing features...


  • Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    Bachelor's degree in Science, Computer Science or English stream - 1+ years of experience in content or editorial writing - Outstanding communication skills, both written and oral, with a keen eye for detail - Strong organizational skills to effectively manage tasks and projects - Proficient in analytical thinking and problem-solving - Comfortable working in...