WNS - Senior Group Manager - Transactional Quality - Trade Finance (10-16 yrs)

1 month ago

BangaloreChennaiGurgaonGurugram, India iimjobs Full time

We are looking for a Transactional Quality leader in Trade finance (CDCS preferred), who can:

- Lead Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises

- BAU Develop a high performing team supporting Accounts and provide exceptional quality assurance services to WNS clients

- Drive and improve efficiency leading to better operating margins with strong focus on governance timelines and risk management

- Redesign and deploy sampling and stratification strategy based on Compliance checks

- Financial processes volume and Value mix Errors Customer priorities and Agent performance

SLA baselining predictive

SLA monitoring and reporting

- Provide thought leadership creative solutions and leverage problem solving techniques to drive continuous improvement

- Serve as an integral part of the enterprise ecosystem by participating in strategic projects

- RFPs Client visits Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism and control framework

- Provide meaningful business insights to all stakeholders indepth statistical analysis defects exceptions and trends leading to performance enhancement and client experience

- Demonstrate Leadership Behaviors example Enterprise Thinking Effective and Quick Decision Making

- Making Collaboration Essential

- Foster a spirit of continuous learning and collaboration across teams

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