Outage handling Specialist

2 weeks ago

Bangalore, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

  

What you'll do

 

As an IT Technology Services Specialist, you will be responsible for: 

  • Resolving incidents including major incidents (production and non-production systems) and analysis of the problem to find a permanent fix 

  • Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support. 

  • Ready to work in shifts and weekends. (No night shift) 

  • Presentation to senior management on incident trend, analysis and action plan 

  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs 

  • Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the team 

  • Coordination of international teams in global projects / crisis handling / de-escalation initiatives 

  • Driving war rooms for critical escalations 

  • The expectation is that the role does not only concentrate on Basis / application issues but can own incident resolution end-to-end and work together with other teams and functions to resolve incidents faster 

  

What you bring-

 

  • BE / B.Tech / MCA from a well reputed institute 

  • SAP NetWeaver Certified Technology Consultant 

  • ITIL Foundation certified 

  • Project member in an international environment and able to work effectively in international and virtual teams 

  • Capable in technical documentation and creation of knowledge-based assets (KBAs) 

  • Customer centric 

  • Continuous learner and faster adopter of new technology / process 

  • Analytical and solution-oriented thinker 

  • Expert grade communicator with good networking skills 

  • Willing to work during APJ / EMEA working hours 

  • 4+ years of work experience / working knowledge in Basis / NetWeaver / Business Objects, Business Objects Data Services, etc. 

  • Work experience in dealing with customer incidents 

  • Working knowledge in UNIX/Linux environment, HANA DB, Sybase ASE, DB2 databases. 

  • Good Knowledge of Network and Storage 

  • Basic / Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector 

  • Exposure to ITIL framework  

  • Experience of safeguarding Customer relationship

 

Meet the Team

 

As part of Enterprise Cloud Services (ECS), ECS Delivery (formerly HANA Enterprise Cloud Delivery) is responsible for running customer landscapes around the globe in a 24x7 operations model. We operate a variety of important and business critical SAP systems and applications embedded in an international delivery approach. We are responsible for building and operating the external customer systems for HEC. 

Within ECS Delivery Technical Operations, Incident Management is a service area, with focus on improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99% availability, faster turn-around time, best-in-class quality with ambitious SLAs. 

For the Delivery Center in Bengaluru, India, we are looking for an IT Technology Sr. Consultant as Basis / application support expert with a strong technical background for supporting incident management in the Managed Cloud Delivery environment. Driving continuous improvement is our focus to increase operation, availability and efficiency. 

 

#SAPECSCareers

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 384420  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

  • Outage handling Specialist

    2 days ago

    bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Outage handling Specialist

    1 month ago

    Bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Outage handling Specialist

    1 month ago

    bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Application Support Specialist

    2 days ago

    bangalore, India Lumen Technologies Full time

    Application Support Specialist Designation: Information Systems Consultant Location: Bangalore, Experience: 3-10 years Seeking Immediate Joiners or Candidates in Notice Period Essenstial Skills: JAVA application production support, Application Support-Java J2EE, Experience - Intential,. Workflow application handling and Production support application...

  • Specialist System Engineer- Network SecurityPermanent contractBangalore, India

    3 weeks ago

    bangalore, India Société Générale Assurances Full time

    Specialist System Engineer- Network Security Permanent contract|Bangalore|IT (Information Technology) Specialist System Engineer- Network Security Bangalore, India Permanent contract IT (Information Technology) Responsibilities Delivery & Operations Mandatory Skills: 10+ years of experience and at least...

  • PMS complaint Handling

    2 days ago

    bangalore, India HTC Global Services Full time

    Exp- 4- 6 years Location – Bangalore Notice period – Immediate. Description: PMS and complaint handling, Medical Device Software domain Mandatory Skill Required "Knowledge in the area of Complaint handling and PMS for Medical products Knowledge of Software product development" Good to Have/Optional Skills "Trackwise tool ", CAPA Job...

  • Pms Complaint Handling

    12 hours ago

    Bangalore City, India HTC Global Services Full time

    Exp 4 6 years Location – Bangalore Notice period – Immediate. Description: PMS and complaint handling, Medical Device Software domain Mandatory Skill Required " Knowledge in the area ofComplaint handling and PMS for Medical products Knowledge of Software product development" Good to Have/Optional Skills " Trackwise tool ", CAPA Job Responsibilities "...

  • IT Technology Services Senior Specialist

    2 weeks ago

    bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • IT Technology Services Senior Specialist

    2 weeks ago

    Bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • IT Technology Services Senior Specialist

    3 weeks ago

    Bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • IT Technology Services Senior Specialist

    4 weeks ago

    bangalore, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical Product Support Specialist III

    2 weeks ago

    bangalore, India Sabre Full time

    Description Level 2 customer support for Data and Analytics solutions. Under general supervision, provides technical support to internal and high visibility customers through different communication channels (CRM tool chatter and posts and phone). Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level...

  • Technical Product Support Specialist III

    1 month ago

    bangalore, India Sabre Full time

    Description Level 2 customer support for Data and Analytics solutions. Under general supervision, provides technical support to internal and high visibility customers through different communication channels (CRM tool chatter and posts and phone). Tracks each issue through our CRM and creates trackers in Jira for issues reported by 1st level...

  • Application Support Specialist

    12 hours ago

    Bangalore City, India Lumen Technologies Full time

    Application Support SpecialistDesignation: Information Systems ConsultantLocation: Bangalore, Experience: 3-10 yearsSeeking Immediate Joiners or Candidates in Notice PeriodEssenstial Skills:JAVA application production support, Application Support-Java J2EE, Experience Intential,. Workflow application handling and Production support application Experience....

  • Specialist Systems Engineer

    2 weeks ago

    bangalore, India Société Générale Assurances Full time

    Specialist Systems Engineer - Citrix Administrator Permanent contract|Bangalore|IT (Information Technology) Specialist Systems Engineer - Citrix Administrator Bangalore, India Permanent contract IT (Information Technology) Responsibilities Citrix L2 Engineer Responsible for handling Incident and Request Management.•...

  • Learning Specialist

    2 days ago

    bangalore, India Oracle Full time

    Job Title : Learning Specialist Job Location : Bengaluru Exp Range : 9-15 years Position Overview : We are looking for Learning Specialist who has prior experience in LMS , E-learning , Technical content documentation , instructional design , graphic design etc ... The Person will be managing the entire team of instructional designers / graphic...

  • Payroll Specialist

    4 weeks ago

    bangalore, India KNOWVISORY GLOBAL Full time

    Job descriptionCompany Description KNOWVISORY GLOBAL is a team of Finance & Accounting professionals dedicated to enhancing the success ratio of start-ups and reducing operational costs for Small and Medium Enterprises (SMEs). We provide comprehensive Finance, Accounting, and Compliance solutions, acting as accountants, financial advisors, compliance...

  • Support Specialist- Tier 1

    3 weeks ago

    bangalore, India Pinkerton Consulting & Investigations, Inc. Full time

    The Support Specialist- Tier 1 assigned to one of Pinkerton largest global clients, will be a part of the global help desk team who are collectively responsible for responding to reported security device issues from hundreds of locations around the world.The Specialist is responsible for the intake of reported security device issues, programming and triage...

  • Support Specialist- Tier 1

    3 weeks ago

    bangalore, India Pinkerton Full time

    Job Summary: The Support Specialist- Tier 1 assigned to one of Pinkerton largest global clients, will be a part of the global help desk team who are collectively responsible for responding to reported security device issues from hundreds of locations around the world. The Specialist is responsible for the intake of reported security device issues,...

  • Technical Support Specialist

    1 month ago

    Chennai/Bangalore/Pune/Hyderabad, IN Wipro Full time

    Technical Support Specialist :- IT Service Desk experience 1-5 years- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)- Understanding of Windows X operating system- Assisting with configuring/troubleshooting of Software and Hardware- Experience working with ServiceNow to log, track, close tickets- Experience in...