ITG OPS

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

 BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

BNP Paribas IT teams are providing infrastructure, development and production support services to all applications used worldwide by all business lines. There is a great variety of technologies and infrastructures from legacy systems to cutting edge Cloud technologies.

Within BNP Paribas Group IT, the filiere “Open Digital Market” is in charge of defining and supporting everything related to the developer’s experience for BNP Paribas group entities.

Job Title:

Application Production Support

Date:

March 2024

Department:

ITGP

Location:

Chennai

Business Line / Function:

Open Digital Market

Reports to:

(Direct)

ISPL ITG OPS

Grade:

(if applicable)

(Functional)

ITGP/ODM

Number of Direct Reports:

Directorship / Registration:

NA Position Purpose

BNP Paribas 2020-2025 strategy aims to improve the daily experience of groups developers. This includes developers’ environments and tools to improve speed, quality, and security of development. Currently 20k developers work for the group

We want to expand our French support team based in Paris to cover the working hours in Asia. The support team helps IT employees to use the DevX Solution, which is a Linux environment with VScode embedded in a POD on DMZR for group developers. This solution is aimed to be deployed largely in the group especially for Cloud Development.

The support activity is done through ServiceNow product (tickets management) for DevX solution and is supported by comprehensive documentation available on group sharepoint.

Responsibilities

Direct Responsibilities

·         Provide technical and functional support to users (duly justified by an incident into Service Now):

o   Order process from the Marketplace

o   Deployment issue due to wrong data provided during order process

o   Support to developers related to tools packaged on Digital Store

o   Support to developers related to DevX solution

·         Manage communication in case of degradations or unavailability of a DevX product after deployment or update.

·         Manage incidents within the scope of reporting by ensuring that the service is restored as quickly as possible in full transparency and ensure the eradication of problems.

·         Use, write and maintain a technical documentation on SharePoint related to DevX.

·         Provide its analysis on technical and functional components improvement in order to improve the user experience.

Contributing Responsibilities

·         Contribute to the availability of DevX solution: incidents, issues.

·         Contribute to the regular activity reporting and KPI calculation.

·         Contribute to continuous improvement actions. Technical & Behavioral Competencies

·         Knowledge of ITIL

·         General IT infrastructure knowledge

·         Particular knowledge and experience with DevSecOps pratices

·         Particular knowledge and experience with products of DevSecOps platform

·         Familiarity with ServiceNow ,Confluence and SharePoint products

·         Good Knowledge on different programming Language , Java, Python, .NET, Go and php

·         Good Knowledge on Visual Studio Code

·         Cloud Technologies and Kubernetes

·         Good written and spoken English

·         French speaking will be appreciated

·         Measure and identify areas for improving Quality and overall Delivery

·         Able to communicate efficiently

·         Good Team Player Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to synthetize / simplify

Communication skills - oral & written

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and leverage networks

Ability to develop others & improve their skills

Choose an item.

Education Level:

Master Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

NA