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Database Engineer 7

4 months ago

Bengaluru Bangalore, India timesjobs Full time

Job Title: Database Engineer [7-11 Years in MongoDB]
Department: Engineering - India
Location: Bangalore, India
Req.Num.: 26781
Hungry, Humble, Honest, with Heart.
The Opportunity
Customer adoption of NDB, bringing back key learnings/identified problems from customers, pre-sales guidance/assistance where NDB sales specialists need help to unblock a customer, design and validate joint solution architectures that require a mix of NDB and third party products working together (e.g., HYCU backup interoperability with NDB). Drive better collaboration and roadmap alignment with Services, NDB Sales specialists, and solution engineering teams. Customer support on specific DB-related issues, including providing subject-matter expertise to engineering.
About the Team
Nutanix Database Service is the only hybrid multi-cloud DBaaS for Microsoft SQL Server, Oracle Database, PostgreSQL, MongoDB, and MySQL. Efficiently manage hundreds to thousands of databases with no complex migration required. Quickly and easily provision new databases, automate important but tedious administrative tasks like patching and backups, and choose the right operating systems, database versions, and database extensions to meet application and compliance requirements.
Your Role

Actively work with account teams and DB specialists on top customer accounts as identified by Sales leadership to understand the customers strategy, problems, how NDB is getting adopted, and what is blocking adoption and expansion of NDB into the account.
Collect learnings and rank prioritize customer requests for new enhancements, features, and any KTLO specific get-well items.
Provide feedback on feature backlog priorities with business rationale (e.g. customer is at risk of leaving, ARR impact, high volume of customers looking for us to solve xyz problem, etc.).
Develop workarounds and mitigations for customer issues, create best practice documentation (input into formal NDB docs, blogs, how-to guides), train SAs (or develop self-taught learning modules) on individual DB best practices to scale knowledge throughout org.

Areas of Engineering Assistance

Working closely with NDB engineering on projects (e.g., new features, closing a functionality gap, big customer issue) design, test, and certification.
Support DB engine specific customer issues and escalations.
Provide guidance on default configuration settings for various DB instances.
Help identify a list of configuration parameters that should be exposed for tuning purposes.
Help identify buckets of DB (per type) use cases and the config parameters.

What You Will Bring

Great communication skills and ability to work directly with customers to discern the truth of the customers problems versus their asks (multiple levels of why).
Strong expertise in MongoDB (setting up configurations like sharded clusters, good understanding of backup/recovery concepts, and hands-on troubleshooting MongoDB environments). Knowledge of MongoDB offerings like MongoDB Ops Manager and MongoDB Atlas is desirable.
Database Infrastructure expertise on Nutanix HCI and storage is a plus.
Strong understanding of critical business requirements that tend to go with every NDB deployment (scale to (x) number of database instances), high availability, disaster recovery, security/compliance.

Nutanix is an equal opportunity employer.
The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability.
We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.