Support Engineer
2 weeks ago
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
What you’ll do
This is a unique opportunity to contribute to the overall success of the SAP group. The Global License Audit & Compliance (GLAC) department ensures that our customers fully comply with their license agreement as determined by SAP. Working with SAP customers (some of the largest brands in the world) as well as SAP colleagues in our sales and contract departments, you will experience a global working environment within a culturally diverse team.
Your role is to:
- Effectively communicate with our customers and partners in relation to customer usage and consumption details. This includes consulting and advising customer on technical and contractual questions.
- Handle customer incidents within agreed timelines.
- Follow up with relevant parties to ensure timely completion of license audit, metering, and consumption queries from customers.
- Collect and analyse customer’s usage and measurement data. Evaluate customer consumption and compare the results to the licensed software contracts. Create usage reports to assess compliance.
- Align with responsible sales executives, license compliance managers and other local contacts regarding the usage findings so that required action can be taken.
- Efficiently support your team members and manage your assigned workload.
- Engage with internal and external stakeholders to support with SAP Private Cloud Metering Services
What you bring
Education and Qualification / Skills and Competencies
- Proficient verbal and written communication skills in English
- Bachelor’s Degree in Business or similar
- Strong communicator who likes to work in a multinational team environment with good Team-working-skills
- Excellent organizational and follow-up skills
- Excellent analytical thinking skills and strong attention to the detail
- Strong customer focus and commitment to excellent customer service
- Microsoft Office (Word, Excel, Power Point, Outlook emails) and Presentation skills. Working with MS Teams added advantage.
Work Experience
- Minimum one-year work experience in business environment preferably within the IT industry
- License usage and compliance knowledge is desirable, but not essential
As a contributing member of our energetic team, you will have the opportunity to work in a dynamic, multicultural environment supporting SAP’s vision to help the world run better. You will benefit from a stimulating ambience where employees acquire knowledge and skills through dedicated mentors, trainers, and e-learning courses. Some of the perks you will enjoy also include travel to office and back by Company shuttle bus, complimentary lunch, coffee, tea, and use of the Sports and Social events and clubs.
#Supportengineer
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 393560 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
-
Support Engineer
19 hours ago
bangalore, India Mixpanel Full timeAbout Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 9,000 customers, including...
-
IT Support Engineer
4 weeks ago
bangalore, India CliniSys Full timeResponsibilities: User Support: Provide high level technical support to our end-users via our internal helpdesk system, addressing hardware and software issues, troubleshooting problems, and resolving technical request in a timely and friendly manner in line with our business SLAs and policies. Application support: Support and administer all...
-
Cloud Support Engineer
4 weeks ago
bangalore, India AWS India - Karnataka Full timeAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services Private Limited (AWS India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services...
-
Desktop Support Engineer
4 weeks ago
bangalore, India @ Six Sigma Full timeJob Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining 2023-11-16 Joining Time 15 Days Salary...
-
Cloud Support Engineer
4 weeks ago
bangalore, India AWS India - Karnataka Full timeAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Cloud Support Engineer
4 weeks ago
bangalore, India AWS India - Karnataka - D11 Full timeAmazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Support Engineer
4 weeks ago
bangalore, India Maersk Full timeIntroduction to Maersk: A.P. Moller - Maersk is an integrated container logistics company that is responsible for moving 20% of global trade every year. With a dedicated team of over 100,000 employees across 130 countries, we go all the way to connect and simplify global trade, and help our customers grow and thrive. Maersk’s vision is to be the...
-
Support Engineer
4 weeks ago
bangalore, India Demyst Full timeOur SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...
-
Engineer - IT Support
19 hours ago
bangalore, India Xperi Holding Corporation Full timeDescription Xperi invents, develops and delivers technologies that create extraordinary experiences at home and on the go for millions of people around the world. Powering billions of consumer electronics, connected cars and digital content titles, we make entertainment more immersive, driving more intelligent and every interaction seamlessly...
-
Developer Support Engineer
4 weeks ago
bangalore, India JFrog Full timeDeveloper Support Engineer Bangalore, India | Technical Support Share position At JFrog, we’re reinventing DevOps to help the world’s most significant companies innovate, and we are looking for like-minded people to join us. This is a special place with a unique combination of brilliance, spirit and just all-around great people. As software plays a...
-
Support Engineer
4 weeks ago
bangalore, India Demyst Full timeOur Solution Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a...
-
L1 It Support Engineer
4 weeks ago
bangalore, India Nityo Infotech Full timeL1 IT Support EngineerRequirements •Should have worked in IT Support for 1 year to 3 years as L1 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...
-
L2 It Support Engineer
4 weeks ago
bangalore, India Nityo Infotech Full timeL2 IT Support EngineerRequirements •Should have worked in IT Support for 3 years to 6 years as L2 IT Support Engineer.•Should have the hands-on experience in the following areas.oITIL / ITSM processoWindows OS Image Creation and deploymentoPatch Management Lifecycle using SCCM toolsoVulnerability ManagementoApplication installation, and upgradeoZero-day...
-
L1 Engineer
4 weeks ago
Bangalore, India Arting Digital Full timePosition Title : L1 Engineer CTC : 3 - 3.6 LPA Experience : 1-2 Yrs Location : Bangalore Work mode : On-site Primary skills : Hardware Fixing, Dell authorized certificate. Qualification : Any Engineer Roles And Responsibilities :- L1 Engineers manage and resolve incidents reported by users within specified service level agreements (SLAs). They use ticketing...
-
Cloud Support Engineer
4 weeks ago
bangalore, India AWS India - Karnataka Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team in Amazon Web Services, India (AWS, India), you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to...
-
Technical Support Engineer
4 weeks ago
bangalore, India ADCI - Karnataka - A66 Full timeSelling on Amazon is one of the fastest growing businesses at Amazon.com with more than 50% of all items currently sold originating from third-party sellers. Our team is responsible for the development of next generation solutions that enable Amazon and Third-Party developers worldwide to innovate, develop and distribute applications used by millions of...
-
Support Engineer III
4 weeks ago
bangalore, India ADCI - Karnataka Full timerekindle programNote : For more details on rekindle program, please visit -We enable Amazon pay to go fast by providing real-time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy...
-
.Net Support Engineer
7 days ago
bangalore, India ADVANSOFT Full timeAbout Fraank Systems : We're building for billions and crafting stories of bold transformation. The next-gen global technology company helping businesses to grow and thrive in the digital age. With the dynamic pace of technological change, choosing the right technology for business needs can be a complex and often confusing process. Fraank Systems...
-
Associate Engineer Technical Support
4 weeks ago
bangalore, India Inspirisys Solutions Limited Full timeAssociate Engineer Technical Support | Bangalore Function - Infrastructure Job Profile: Associate Engineer Technical Support with Desktop Support knowledge Requirements: Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting
-
Lead Support Engineer
19 hours ago
bangalore, India Australia and New Zealand Banking Group Limited (ANZ) Full timeLead Support Engineer Lead Support Engineer Req ID: Department: Tech Group Services Enterprise Finance and Data Division: Technology Location: Bengaluru About the role At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve...
