Process Analyst

Introduction

The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities

As Senior Practitioner - Order to Cash (O2C), you are responsible for processing Accounts Receivable - posting and balancing of daily cash applications, preparing journal entries, filing of records, general account reconciliations.

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here. Responsibilities:

• Analysis of receivable accounts, investigation of entries, and pulling audit prep work.

• Involve in netting instructions, direct Debit run, rejection of Direct Debit and Oracle updating.

• Investigate unapplied payments, rectify and ensure proper allocation.

• Provide information relating to customer payments, refunds and other miscellaneous accounts receivables questions .

• Ensure that client Service Level Agreements (SLA) and timelines are met.

Required Technical and Professional Expertise

• Commerce Graduate with minimum of 2-4 years of Experience in Order to Cash (O2C) basic accounting knowledge and understanding of various accounting principles.

• Experience in participating and collaborating in team meetings to gather/share information

• Ability to achieve individual and Business metrics

• Demonstrated experience in meeting all baseline and project goals for accuracy and timeliness.

• Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned.

• Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals and objectives.

• Proven experience to build and utilize reports to analyze pertinent account information.

• Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements.

• Working knowledge to identify and implement action plans and process improvements with mentorship.

Preferred Technical and Professional Expertise

• Proficient in MS office applications and any ERP software as end user

• Ambitious individual who can work under their own direction towards agreed targets/goals.

• Proven change management and be open to it good time management and work under tight deadlines

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

• Maintain technical knowledge by attending educational workshops, reviewing publications.

We wish you great success in your career and encourage you to bring your best self to work with IBM.

About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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