Navvyasa Consulting Looking for Customer Service Executive in Hyderabad at Hyderabad, Telangana, India
1 month ago
As a Customer Service Analyst, you’ll join a high performing team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. The primary role of the customer service analyst is to interact with customers to address their concerns, answer their questions and assist them with their needs. At Coinbase we have a high hiring bar and we’re determined to create a productive, progressive, inclusive place to work.
Key Responsibilities
- Provide support for oinbase customers across multiple channels (phone, messaging & email) by investigating, troubleshooting and resolving customer issues
- Use all available resources to ensure high standards are met and work is carried out in the most efficient manner
- Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure customer voices are heard through accurate issue tracking and upstream solutionsc
- Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible ensure all defects are logged appropriately
- Seek opportunities to add value for customers through education, proactivity and clear expectation setting
- Set a high bar for customer service analysts within the organization by setting an example through performance and work ethic
About Company: A team of experience HR professionals passionate about helping businesses achieve their goals by providing comprehensive HR solutions. Our HR consulting firm is focused on serving small and medium-sized businesses across various industries.
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