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Product Manager
3 months ago
HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay.
ProcureTech digitally revolutionizes lodging procurement, connecting corporations and suppliers in a cutting-edge ecosystem. This enables seamless efficiency and automation, surpassing travelers' expectations.
TravelTech redefines the online lodging experience, offering personalized content from selection to check-in, ensuring an unparalleled journey for corporate travelers.
In FinTech, HRS introduces advancements like mobile banking and digital payments, turning corporate back offices into touchless lodging enablers, eliminating legacy cost barriers. The innovative 2-click book-to-pay feature streamlines interactions for travelers and hoteliers.
Combining these technology propositions, HRS unlocks exponential catalyst effects. Their data-driven focus delivers value-added services and high-return network effects, creating substantial customer value.
HRS's exponential growth since 1972 serves over 35% of the global Fortune 500 and leading hotel chains.
Join HRS to shape the future of business travel, empowered by a culture of growth and setting new industry standards worldwide.
With a customer centric approach and following a modern technology-driven, API first approach the Content and Curation Product Management team strives to provide travelers the relevant curated properties with an automated management of portfolio, providing best in class hotel content through APIs and direct connectivity, thus maximizing content coverage, availability and competitiveness in the HRS booking channels.
The function of the Content and Curation Product team (within the Procure Tech organization) is to provide full access to global supplier inventory in line with the Traveller's expectation of a one stop shop for all hotel related content as well as in line with corporate policies and company strategies.
We're seeking a dynamic Product Manager to join our Content and Curation Product Management Unit (PDC&C) in our Chandigarh/Mohali Tech Hub. In this role, you'll take the customer view and become the CEO of the products to create and bring to fruition the future outlook of the Content and Curation products that will increase HRS competitiveness and deliver customer value, positive and enhance bottom-line impact with an E2E perspective of the products and their impacts for the customer, HRS and supplier partners.
You`ll closely collaborate with cross-functional teams to manage and enhance our portfolio of customer-facing products. Your key responsibilities will include gathering and analyzing customer feedback and KPIs to drive improvements, working with Business, Engineering, Data, Operations, Finance, Customer Service, and Digital Operations teams to streamline processes and enhance product value.
You'll focus on high-impact developments and automation of processes to improve customer satisfaction while reducing costs. As a strategic partner, you'll navigate the commercial landscape, ensuring products meet both customer needs and profitability goals. This role offers a chance to lead product development initiatives, prioritize projects based on data-driven insights, and contribute to a dynamic work environment with competitive compensation and benefits
Responsibilities:
• Define the “Why” and the “What” for product creation or enhancement.
• Understand market trends and customer needs to develop relevant products.
• Manage relationships with key external partners.
• Assess the competitive landscape and hotel technology:
• Identify competitive services, business models, and functionalities.
• Determine which developments would enhance HRS's competitive edge.
• Identify unique opportunities to differentiate HRS.
• Prioritize product development to reduce competitive gaps and leap forward.
Manage Product Management Opportunities and Roadmap:
• Create Customer Oriented products and aligned with market and strategic needs.
• Ensure products and developments have solid business cases, address customer needs, and align with strategic objectives.
• Manage stakeholders and communicate strategic alignment.
• Define clear use cases, KPIs, Development charters, Capability tickets, Enablers, and Features.
• Coordinate with Engineering teams and guide them on strategic initiatives.
• Connect needs of multiple stakeholders and align requirements.
Project Ownership:
• Communicate project status and benefits organization-wide.
• Provide comprehensive documentation upon project completion.
Communication:
• Clearly communicate the “Why” and the “What” to Engineering teams.
Key Qualifications:
- Minimum 3 years of experience in product management in general or in the Travel and Hospitality industry,
- Customer-centric orientation and value creation mindset
- Bachelor's degree in engineering or technology preferred
- Strong analytical skills and proficiency in using technologies
- Committed to achieving excellent results
- Ability to build strong relationships with internal and external stakeholders
- Effective stakeholder management skills
- Enjoys working in a fast-paced environment
- Motivated, confident, with good administrative and operational management skills
- Structured, independent, and goal-oriented working style
- Fluent in English, spoken and written
We are looking for someone who:
- Applies customer-centric E2E ownership to enhance client satisfaction and efficiency
- Thinks outside the box to improve and automate processes
- Meets project goals in a dynamic, tech-driven environment
- Prioritizes effectively and gets projects live on time
- Leverages support from team members and navigates internal stakeholders
- Proactively identifies important tasks
Core Skills:
- Commercial reasoning and planning
- Proven project and product management abilities in a matrix organization
- Excellent internal networking and communication skills
- Forward-looking and structured mindset
- Analytical and technical thinking
- Data-driven with a hands-on attitude
- Good communication and stakeholder management skills
- Understanding of the Travel and Hospitality industry, including technology such as APIs, databases, channel managers, GDS, CRS, and OTA systems
Desirable Experience:
- Familiarity with JIRA, Confluence, MS Office (especially Excel and Visio), API testing (SOAPUI/Postman), IDEAS
Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
