Associate Solution Support Engineer | HCM

Found in: beBee S IN - 1 month ago

Bangalore, India SAP Full time

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now

 

Summary

 

SAP Technical Support People is a global organisation that handles customer support cases (24x7), provides proactive services, and share knowledge with customers to deliver first-class support for the complete SAP portfolio.
We support all the modules of the HCM & Success factor.

 

What you'll do 


1) Case handling
•    Resolve known errors by means of SAP Notes, Knowledge Base articles, solved customer incidents, documentation, WIKI, or verifying customised entries or hardware parameters.
•    Perform root cause analysis and provide solutions
•    Achieve a good level of customer satisfaction
•    Attend e-Learning Lessons, Remote Learning Sessions, Classroom Training and Coaching

 

2) Additional Tasks
• Participate in weekend support/ 24x7 support activities
• Report errors to the Engineering team while creating Incidents.
• Participate in Knowledge Management (WIKI content, Knowledge Base Articles)
 

3) Next-Gen Support
• Contribute ideas to help towards the TS-People vision.
• Carry out new tasks as requested by STM and Product Family head to help achieve the PS vision.
 

4) Processes
• Get certified in Classroom Training or e-Learning Lessons regarding processes documented in WIPS. With increasing experience, supervision of Mentor or Coach decreases while customer
interaction increases. Consequently other responsibilities increase e.g. for the content of Knowledge Base Articles and WIKI content, providing 24x7 support


What you bring 


•    Software Engineering, or an Engineering discipline
•    Problem-Solving & Good Communication Skills
•    Willingness to take the initiative to contribute beyond your own responsibilities
•    1 to 2 years relevant experience of HCM or ABAP or Success Factor. 

 

Meet your team 

 

In India, we have teams in Bangalore & Gurgaon. We support all the modules of the HCM & Success factor. HCM  Support Team takes care of the most important aspect of HCM & SuccessFactors.

 

#SolutionSupportEngT1

 

 

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 390272  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.
 

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