Moove - Sales & Onboarding Supervisor - Internet/Online (8-15 yrs)

1 month ago

GurgaonGurugram, India iimjobs Full time

About Moove : Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand mobility marketplaces. By doing so, Moove is creating sustainable jobs for entrepreneurs in the mobility sector.

About the Role : As a Sales & Onboarding Supervisor at Moove, your role is pivotal in driving the success of our customer acquisition and engagement processes. You will lead a team of sales and onboarding specialists, guiding and motivating them to achieve sales targets and ensure smooth customer transitions onto our platform. Your responsibilities include overseeing the end-to-end onboarding experience, optimising sales strategies, training new team members, and collaborating with cross-functional departments to enhance customer satisfaction. Your leadership will play a critical role in shaping our customer growth journey and contributing to the overall success of Moove.

What you'll be doing :

- Deliver best in class, in-person support to our drivers the customer acquisition and onboarding stages of their lifecycle

- Walk drivers through onboarding process and all of the tools to be successful

- Promote the Moove brand, mission and values to our driver customers

- Help brand the Moove name and get drivers excited

- Stay on top of Moove policies and procedures

- Register new drivers, and review accurate drivers' information while ensuring compliance with Moove standards.

- Accurately describe Moove's product features and benefits to drivers.

- Ensure all onboarded drivers are transferred to the Moove Fleet account.

- Resolve driver related issues.

- Work with the City Fleet Manager in building harmonious relations between drivers.

- Build driver funnel dashboard for new driver acquisition across various channels

- Manage driver referral and incentive schemes.

- Manage driver agency relationships to ensure they met company KPIs.

- Select best in class partners to work with for technical testing and training as required and for driver acquisition

- Manage the driver funnel keeping churn to a minimum and conversion high

What you will need for this position

- A Bachelor's degree in any field such as sales, marketing, operations or any related fields.

- A minimum of 5 years of experience in operations, supply chain, logistics or marketplace experience in the mobility or tech industry.

- Excellent communication skills.

- Excellent interpersonal and presentation skills, with the ability to communicate effectively (written and oral) with others at all levels of the organisation and externally.

- Must be customer service-centric.

- Must possess basic administration skills.

- Ability to work independently, with little or no supervision.

- Ability to work in a fast-paced environment.

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