Quality Teamleader

Quality Teamleader - MUM

Req ID#: 382155

Mumbai, AP, IN, 400072

Job Description:

Quality Team Leader - MUM -Banking Voice Process

JD: Quality- Team Leader

· The candidate should have led a team of Quality Advisors/Analysts/Professional in his/her current/previous organizations.

· The candidate need to have immense experience of Quality Management Process in the BPO world.

· The candidate should be a graduate/HSC.

· The candidate will be required to lead a team of Quality Analysts

· The candidate should be excellent in his communication skills. This is required for client calls.

· The candidate needs to be MS Office proficient. MS Excel, Word, PowerPoint.

· The candidate should be flexible with shifts us shifts Window 5.30 pm - 8.30 am

5 Days working profile

work from office profile

· The candidate should be possess the following skills

• People Management skills

• Client Management skills

• Process Management skills

• Coaching and Training skills

• Feedback and Performance Management skills

Various audits , NPS , TNI , TNA ,Dasboards , Call Calibrations , Observations ,

Handling Team of QA

Client Management

Process Insights , Call Calibration , Insights , Data Analysis , Publishing Reports

Job Segment: QA, Quality Assurance, BPO, Data Analyst, Technology, Quality, Operations, Data