Executive / Engineer, Enquiry, Tender & CRM

2 weeks ago

Lucknow, India PTC Industries Limited Full time

The Executive/Engineer for Enquiry, Tender & CRM (Team 3) plays an important role in the Sales & Business Development function of the aero casting Military material sysytem and sub system manufacturing company. The individual is responsible for managing the enquiry process, preparing, and responding to tenders, and maintaining the Customer Relationship Management (CRM) system. This position requires strong attention to detail, excellent communication skills, and the ability to effectively collaborate with internal teams and external stakeholders.

(Team 3 primarily works on Pre-sales, Customer Support & CRM for their team which focuses only on Aerospace and Defense customer segment.)


Key Responsibilities:

Receive and analyze customer inquiries related to products and services, collaborate with relevant departments to gather necessary information for inquiry processing and ensure timely and accurate responses to customer inquiries.

Monitor tender portals for relevant opportunities, prepare and submit tender documents in adherence to deadlines, and coordinate with internal teams to compile necessary information for tender submissions.

Utilize Customer Relationship Management (CRM) tools to maintain accurate and up-to-date customer information and generate reports and insights from CRM data to support business development strategies.

Conduct market research to identify potential clients, market trends, and competitive intelligence, and provide insights on market dynamics to contribute to strategic decision-making.

Maintain relationships with existing clients and identify opportunities for upselling or cross-selling based on client needs.

Work closely with technical and sales teams to develop comprehensive proposals and ensure proposals align with client requirements and organizational capabilities.

Engage in negotiations with clients during the tender process and collaborate with the legal and finance teams to finalize contractual terms.

Actively seek new business opportunities through proactive outreach and networking and attend industry events, conferences, and trade shows to generate leads.

Maintain a systematic record of all communications, proposals, and tender-related documents and ensure compliance with document management protocols.


Desired Candidate Profile

Education and Certifications:

Bachelor’s degree in Business Administration, or a related field/Bachelor's Degree in Engineering (Preferably Mechanical, Industrial, or related field).

Master's Degree in Business Administration (MBA) with Marketing Specialization (Preferred).

Experience:

1-3 years of proven experience in a similar role, preferably within the manufacturing or aerospace industry.

Strong project management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.

Technical / Functional Expertise & other competencies:

Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both internal and external stakeholders.

Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.

Familiarity with CRM systems and experience in data entry and management.

Attention to detail and accuracy in document preparation and record-keeping.

Ability to work independently and as part of a team, with a collaborative and proactive approach to problem-solving.

Knowledge of tendering processes and familiarity with tender documentation and submission requirements.

Strong analytical skills, with the ability to interpret data and generate meaningful insights.

Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information.

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