Technical Support Specialist

3 weeks ago


Gurugram, India CBTS Full time

Location: Gurgaon

Years of Experience: 3-5

Skills: Microsoft OfficeSuite, Project Management


  • Structures the technical work of project.
  • Provides technical leadership to team members,
  • Tickets to be reviewed on daily basis.
  • User feedback & corrective action incase require.
  • Knowledge base deployment and updation including Matrix of Team
  • Team Meeting on regular basis
  • Handling Escalations
  • Team Training on regular interval
  • Vendor Co-ordination as on when require.
  • Focus on SLA
  • Manages the execution of a project plan, including quality and completion of own work while simultaneously monitoring the work of team members.
  • Should have 3+ years Experience
  • Good knowledge of MS Office and any Ticketing tool
  • Technically strong on Windows environment, able to handle small team. Able to coordinate with vendor. Good understanding on ITIL process.



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