Third Party Risk Management Supervisor
2 weeks ago
About the company Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions leading the way especially in Managed Service Provider (MSP), Recruitment Process Outsourcing (RPO) and Business Process Outsourcing (BPO) solutions . We are proud of our reputation for doing things differently – through the services we deliver and the people we attract. Our commitment to our clients is to help them attract incredible talent, just as we want like-minded people who are committed, passionate and just love to deliver amazing results, to be part of our success
The Third-party Risk Management Supervisor is responsible for overseeing the work of a team of individuals who are assessing, monitoring, and managing third-party risks that may impact the organization. The role supports risk and compliance functions within the company’s Law, Risk, Compliance, and Communications Department and is primarily responsible for day-to-day third-party risk management activities.
Third-Party Risk Activities
- Conduct comprehensive risk assessments of existing and potential third-party vendors, partners, and suppliers to identify and evaluate potential risks.
- Monitor and evaluate the performance of third-parties to ensure compliance with company and regulatory requirements.
- Identify and escalate any critical risks or issues related to third-party relationships to the appropriate stakeholders for immediate attention and resolution.
- Stay informed about industry trends, regulatory developments, and best practices in third-party risk management to proactively identify and address potential risks and challenges.
- Collaborate with internal stakeholders, including legal, procurement, global security, compliance, and information security teams, to ensure that third-party relationships align with the organization's risk management framework.
- Complete team activities as needed to cover absences, work-load shifts volume.
- As subject matter expert, actively engage in new process roll-out, and develop documentation and materials to ensure process changes are cascaded to team members.
- Audit work instructions and keep current based on process changes due to improvements and efficiencies.
Third-Party Risk Management Strategy and Operations
- Regularly review and update the third-party risk management framework to incorporate industry best practices and regulatory changes.
- Provide regular reports and updates to management on the status of third-party risk assessments, including any identified issues or potential areas of concern.
- Maintain a centralized repository of third-party information, including third party service providers, vendors, assets, and partners, and related risk assessments, audit reports, and remediation plans.
- Lead due diligence and risk assessment of third parties to assess third party risks.
- Manage tasks and workflow of team to ensure timely completion/resolution re-prioritizing specific activities as needed.
- Manage department metrics and reports including report delivery, gap analysis, and remedy implementation.
- Identify cost and time efficiencies to ensure continuous improvement.
Team Management Activities
- Responsible for the day-to-day employee relations of third-party risk management staff.
- In coordination with Department management, assist in the process of interviewing selecting and hiring new staff members.
- Approve timecards and manage time-off requests to ensure department functions are operational.
- Conduct regularly scheduled huddles/staff meetings with direct reports.
- Routinely audit staff performance and recommend improvements.
- Execute change management.
- Train/re-train team members and develop and keep training material current.
- Manage overall staff performance, establish performance goals, conduct performance reviews, and develop tools and methodologies to improve performance as needed.
- Coach and counsel as needed. Engage HR and Department management as needed for action and/or performance improvement plans.
- Engage in separation activities as applicable.
- Manage department organization charts, matrices, and activities
Overall Risk Management Activities
- Assist in preparation and presentation of materials to Kelly departments or Enterprise Risk Management (ERM) leaders as needed.
- Proactively seek process improvements reflective of risk tolerance for Speed to GP, cost reduction, efficiency gain and value.
Skills required:
- Ability to lead, manage and motivate, and work in a team environment.
- Experience developing, scaling, and leading a third-party risk management program
- Significant experience with risk domains related to third-party risk management, including Privacy, Information Security, Compliance, etc.
- Familiarity with relevant frameworks and standards, including ISO, NIST, etc., and familiarity with relevant laws and regulations, including GDPR, CCPA, anti-corruption, anti-bribery, and anti-trafficking.
- Strong analytics skills and attention to detail.
- Good communication skills (verbal and written).
- Proficient skills in MS Office, in particular Excel.
- Ability to analyze data and make sound business decisions.
- Ability to work effectively in a team and collaborate with various stakeholders.
- Ability to prioritize task and ensure most critical activities are addressed.
- A sense of urgency in resolving system/client/process issues.
- Excellent customer services skills (prefers experience managing in a customer service environment).
- Ability to evaluate workloads and manage staff resources.
- Ability to provide accurate and timely reports to various audiences.
- Experience with data analysis and reporting tools.
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