Technical Lead

2 weeks ago

Noida, India inMorphis Full time

Position: Technical Lead (ServiceNow)

Location: Noida, Bangalore, Mumbai (Hybrid)

Experience: 6 to 8 years


  • What Technical Lead does in InMorphis on day-to-day basis?

Technical Lead is responsible for architectural support of the Service Management product/tool suite. Rapidly develop application on the ServiceNow platform, applying innovative technical solutions to eliminate manual working.


Roles & Responsibilities

Lead all technical aspects of project delivery and solution delivery including Application UI Configuration, Workflow Configuration

• Design, configure and customize Service Now platform for client to implement/sustain the following modules – Incident Management, Problem Management, Service Request Management, Configuration Management (CMDB), Change Management, Release Management, Asset Management, Service Catalog etc.

• Integrate Service Now with other corporate applications via web services, mid server, email etc.

• Development of required client specific custom reporting

• Development of requirement integration components (SSO, LDAP, ADFS, SailPoint, Ping, etc.)

• Interface with ServiceNow technical teams such as Cloud Infrastructure to successfully set-up the SaaS platform

• Be a key member of the overall implementation project team

• Prepare all client facing and internal deliverables that are technology related

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences Must Have Soft Skills

• Proven experience in leading development and implementation of Service Now solutions.

• Advanced exposure to scripting on ServiceNow platform – Glide, Jelly, AJAX etc.

• Experience with integration using Web Services, middleware etc.

  1. • Multiple ends to end Service Now implementation exposure.
  2. • Proven experience working with other SAAS solutions/platforms.

• Experience with Web Technologies (XML, HTML, JavaScript, XSL, Web Services, etc.)

• Able to Read and understands XML schemas

• Solid understanding of SaaS, client server architecture, SOA and web services concepts

• Knowledge of technical components such as LDAP, VPN, SSL and other such technologies

• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

• Strong communication skills (both written and verbal)

• Strong interpersonal skills; customer-centric attitude; ability to deal with cultural diversity.


EDUCATION / CERTIFICATIONS

• At least 4-5 deployment/ServiceNow implementation.

• ITIL trained, Certification will have an advantage


Come and let's embark on this journey together


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